Zoko WhatsApp Marketing & Chat

I can't say good enough things about Zoko. This software is a marketing and customer service POWERHOUSE. Customers much prefer to use whatsapp (yes, even many in the US) and they always tell us how they appreciate that we have this option.

Zoko's customer service is beyond a shadow of a doubt the best I've received for a SaaS product. Anything I want to create, they will figure out how to do it. No matter how wild the flow is.

This is easily my favorite SaaS for my shopify store.

Full whatsapp and social media functionality, great integration with APIs, fair pricing, in my opinion best option for whatsapp.

Cons: AI only in english, and crm integrations are not great for lead management.

Zoko started off promising, but our experience has gone downhill significantly.

Over time, support quality has dropped sharply. Most concerning is that our, automation flows have been unreliable and frequently don’t work as expected. As a result, we’re no longer seeing any meaningful benefits or ROI from the platform.

What was once a tool we were optimistic about has now become a source of frustration, mainly due to poor support and lack of ownership from the team.

At this stage, we cannot recommend Zoko unless there is a serious improvement in support responsiveness, accountability, and platform stability.

Nice software that helps you out to send whatsapp messages with data from shopify, you can customize almost everything in the messages.

After you understand how it works, it's very easy to make new flows, customize to your needs and have better notifications to your customers.

I hope in a near future can expand the languages of ChatGPT auto-answer modes, as we have an store non-english, we manage with their guide how to make all our messages in spanish.

We at Sleepsia have been using the ZOKO WhatsApp Platform for the past one month, and it has significantly improved our communication processes. The platform's automation features have simplified our tasks and enhanced our overall efficiency. The customer support team, especially Aaquib, has been outstanding, providing exceptional assistance and making the integration process seamless. Kudos to the entire ZOKO team for their fantastic work!

Zoko's WhatsApp API integration has transformed our customer communications, simplifying processes and enhancing efficiency. The interface is remarkably user-friendly, making navigation and setup a breeze. What truly sets Zoko apart is its outstanding support, especially from agent Aaquib. His prompt assistance and expertise have been invaluable in resolving any issues swiftly.

Descargué la app, completé el proceso de inscripción, seleccioné el plan e hicieron el cargo en mi cuenta pero mi cuenta sigue bloqueada! La integración con Shopify sigue inhabilitada a pesar de que descargué la app desde el appstore de Shopi. Pésima experiencia! mucho espacio de mejora para una app que de pago... en realidad, si no hubiera pagado ya 40 dolares, no le daría ninguna oportunidad....

Actualización... Finalmente no ocupé la app por complicada. Y se quedaron con los 40 dólares...

Si yo fuera usted, no me arriesgo por nada del mundo. Sobre todo porque la integración con la tienda es mala. Preferiría mil veces manychat o incluso Chatfuel.

A estos de Zoko, no les daría una oportunidad aunque ellos me pagaran.

I recently had the pleasure of using Zoko, and my experience was exceptional. The website was extremely professional and easy to navigate, making it effortless to connect with others.

What truly set this platform apart was the outstanding support from the team behind it. AAquibe, in particular, was incredibly helpful and responsive, addressing any queries or issues promptly and efficiently. Their dedication to ensuring a positive user experience was evident throughout my interaction with the website.

Zoko has been a convenient platform for us at Don Vino so far, can easily set-up WA campaigns & analyse them. It's features are something appreciable. We get measurable reports & can track all the important things that are to be tracked from any campaign. Kudos to the team & especially for Aaquib who helped us setup things from a scratch. Thanks.

I can confidently say that integrating Zoko into our Shopify store has been a game-changer. Zoko's WhatsApp API functionality has streamlined our communication with customers, making it easier than ever to provide quick and efficient support.

The app's interface is easy to navigate, allowing us to manage conversations seamlessly. What truly sets Zoko apart, however, is its exceptional support team. Aaquib and Vijit have been great, and always available to assist with any questions.

I highly recommend Zoko to any store looking to elevate its customer service experience.