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This app saves me hours of work. It also means I get some sleep :) Customers want to be helped at all times of the day. With this app you can keep your customers happy and get some extra time for more sales.
Hey! We are so happy to hear that our app makes your life easier :) And thank you so much for writing such a wonderful review.
You're awesome :D
Preetam
We had some persistent payment issue while upgrading one of the plans. The team was very professional & prompt in addressing the issue. Look forward to use this app to our advantage. Thank you team SuperLemon
Thank you so much for your kind review. We are more than happy to help a merchant out, and we sincerely hope that our app adds tons of value to your store 😊
Have a nice weekend!
Preetam Nath
Team SuperLemon
The app is great...clean, simple and free, what's not to like! The developers are extremely responsive and they made a change to the app within 24 hours of me telling them about it. A definite 10/10 experience!
Great app, very customize whatsapp button and abandoned carts works very good on manual mode !!! 100% recommend this app. cost/benefits is great, much better than others i try before and makes me increase sales.
It is more convenient for my customer direct contact us. So, I am very happy on using it. But now I got a suggestion for this apps, do your apps got the function to auto reply to customer on their abandoned cart?
Hello! Thank you for posting such a wonderful review. We truly appreciate it 😁
Thank you for your feedback about the app. We have reached out to you on your email so that we can understand your feedback better and make a note of it.
Cheers!
Preetam
This is the worst app so far I came across. They don't even care or solve merchant issues. They don't even have a call support and they don't respond to mails. I have to wait for many days to resolve any issues.
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had with our app. We understand the frustration caused by the lack of timely support and resolution of merchant issues.
We acknowledge that we fell short of your expectations in this case. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued customers.
We would like to assure you that your concerns are important to us, and we are committed to addressing them promptly. We are currently implementing measures to enhance our customer support system, including exploring options for call support and streamlining our email response process.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to make things right and regain your trust.
A good app. Certain things are missing/not working
1. User access- there's only one login. Cant give team members access to this via separate/exclusive login.
2. Support not available. Email support link is not working
Hi, we reached out to on email & WhatsApp. We have asked to share screenshot or error message that you faced when trying to contact us.
You have not replied to us, you have also not shared any information to help us solve the problem.
Please - we need your help otherwise how will we fix an issue that we are not able to see?
I am waiting for your reply to be able to help you. But you have to let us help you.
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Hi, we are terribly sorry for the problem and inconvenience you faced. We have reached out to you to solve your concerns and figure out any problems you are facing.
Team SuperLemon
The app was super easy to install - no coding needed and the default settings suited me - bottom right hand corner. I have already had my first customer contact me - i is such a good way to communicate - thanks so much!
Very bad app, customer service wont respond . I have my whastapp api number register with them but i cant see it ony Facebook business manager they are not responding at all, i am on your their paid plans but not response.
Hello Customer,
We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challengin, but rest assured we are here to help.
We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
I like this app because its a convient for me because I normally will use my cell phone for this app, but now I can used it on my desktop which makes it more easier and convient for me. Also I can save my battery on my phone.
Thank you so much for your positive review! Indeed, with WhatsApp Web you can run all your conversations using your desktop even while your phone is sitting in another room charging. We find it very helpful keeping our phones away to focus on our work :P
We would love to hear feedback from you on how we can do even better and improve our app. Do write to us :)
Cheers,
Preetam from SuperLemon Apps
