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2 months waited no response , its not working no support ,no response very hard to unsubscribe possible after this review pls contact Ravi 9677888352
VERY USEFUL -VERY GOOD TEAM EXPLAINED EVERTHING AND DEMO IN LIVE CHAT AND CLEARED ALL MY DOUBTS .VERY USEFUL APP .SOLVED AND SAVED MY TIME FOR MARKETING PROMOTION ADD SENDNG IN WHATS APP .. REVENUE INCREASED
THANK YOU SUPERLEMON
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
BUYER BEAWARE***** They hid their fee in the minimized text you could be charged up to $5000 a month. I made a mistake of installing it by lookin at their reviews I now know they are fake. They wouldn't even get back to me to set up the app even I signed on their monthly subscription plan then I noticed they are charging me one by one for the app it not even set up yet. Stay AWAY AT ALL COST
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Me ha ayudado muchísimo a poder resolver dudas de mis clientes de forma fácil y rápida. Antes usaba otra red social para atención a clientes, y al cambiar a WhatsApp ha incrementado el número de clientes que se ponen en contacto, por su alto número de usuarios. Fascinada con la app, no duden en probarla. Aparte la atención que brindan es excelente, me apoyaron en todas las dudas que me surgieron.
Used it for 12 months on free plan. However, once I upgraded to growth plan, I realised that it is a click bait and I will be required to upgrade to engage plan if I want to use any of the features. After converting to whatsapp business API, I got no handholding and I also lost my ability to use the chat widget.
All in all, i wasted 10 days of writing to the support team for resolution, and finally I uninstalled
Hello Customer,
We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challengin, but rest assured we are here to help.
We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
BE AWARE THEY COMIT FRAUD, THEY ADD POPUPS ALL OVER YOUR PLACE WITHOUT CONCENT. THEY SPAM YOUR COSTUMERS WEEKS LATER AND SELL WHATS APP DATA BASES
THEY CHANGED THE CORE OF THE APP WITHOUT CONCENT OR APROVAL. NOW THEY DEMAND THE COSTUMER TO LEAVE THEIR WHATS APP NUMBER OR THEY WONT SEND THE MESSAGE. ALSO THEY FORCE YOU INTO THIS. NO SUPPORT RESPONSE EITHER. BUYER BE AWARE THIS IS FISHY, THEY MAKE RELEVANT CHANGES WITHOUT APPROVAL.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
App has been updated and working. Excellent response. Upgrading to 5 stars from 3 stars previously. Keep up the good work.
Everything was good until I realised that the app affected the mobile menu of my theme. I am using outofthesandbox Mobilia theme. Everytime I clicked on the hamburger icon the page would pop back to the previous webpage. I did not use any back html or javas code. Would love to use the app again if the problem is resolved.
Update:
Hey there! We have fixed the issue that you were facing. I've also written another follow up email to you informing you about it. Looking forward to hearing back from you soon.
Original reply:
Hi there, this is Preetam, one of the co-founders of the app. Don't worry, I'll resolve your problems faced with my app :)
First of all, thanks for using our app. We are glad that you chose us.
Secondly, I promise you that we will do everything in our power to fix the mobile menu issue that you faced due to our app.
I have written an email to you asking for more details. I've shared my WhatsApp number with you in the email in case you prefer talking over WhatsApp.
Kindly reply back so that my co-founder and I can diagnose the problem, and resolve it for you.
We can't wait to get you back onboard and continue using our app for your business :)
Kind regards,
Preetam Nath
SuperLemon Apps
This app is absolutely superb! If you don't want to worry about coding a button overlay that links to your whatsapp then this is the app for you. It's design makes it so that when someone is on desktop it sends them to web.whatsapp and when on mobile it sends them to api.whatsapp. This didn't work for me since most people on computers within my market use the whatsapp app directly. A quick chat with their support team helped me fix this very easily. 10/10
We have been using this app for an year now. Ealier we started with free version and used it for few months but later shifted to paid one.
Added feature and functionality in the paid version are really great
Customers are happy to get the order details and update over whatsapp as most of the time customer do miss out the mail
Not only update but it has helped us capture many leads , more than 20% of potential leads we get it from Whatsapp Optin
A must have app for store
Checkout FREEZE: Your app is causing checkout freeze and leading to a very significant loss in sales
Urgent ACTION: Inform all your app users immediately and urgently about the checkout freezes your app is causing and leading to their massive sales loss. Some of them might even not be aware
NOTE: PLEASE do not release any updates without testing. This seems to be a highly irresponsible act on your side. It is detrimental to the sales of a lot of hardworking store owners on Shopify.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
For free Whatsapp integration - Impressive. After trying and failing 9-10 other Whatsapp chat Shopify apps this one installed and was up and running in minutes. No need payment, no Facebook account setup, no registration, no first-run bugs etc. It has very flexible presentation options (left/right, icons, agents, auto lists, on-line hours, off-line messages etc.) Will be trying this further for 1-2 weeks and feel confident in signing up for the not-expensive payment plan in the near future.
