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No tiene soporte, deberían tener soporte inmediato por whatsapp, pero los correos que responden tienen una respuesta muy demorada y no resuelven ninguna duda. Deberían tener un buen soporte, ya que los recargos por mensajes enviados son altos, y eso que es adicional a la suscripción. Buscaré otras opciones.
Pedimos disculpas por el descuido. Nuestro equipo de atención al cliente está dedicado a brindar asistencia oportuna, y es decepcionante escuchar que nos quedamos cortos en este caso. Seguiremos investigando el asunto para asegurarnos de que tales retrasos no se produzcan en el futuro.
Actualmente estamos desarrollando una función de soporte de chat en vivo que pronto estará disponible para usted.
Pronto nos pondremos en contacto con usted para una resolución. ¡Haremos todo lo posible para que su experiencia con Superlemon sea positiva nuevamente!
VERY DODGY APP. DO NOT INSTALL THIS APP.
App makes changes to your store without consent or approval and approves charges. The Free version is not free and has hidden auto approved charges. THEY DO NOT REPLY TO ANY QUERIES OR EMAILS. We have reported this matter to Shopify and will be pursuing legal action for breach.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
pathetic Experience with them, worst customer service ever, they automation are just out of control, customers complaining for the repeatedly sending same automation again and again, while we are trying to discontinue service with them and they are not even sorting way out for last 4 days.
strongly not recommended at all.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Awesome app and awesome support!
Very intuitive to use and comes with a lot of customization options, this app is what you need.
I also encountered a small issue due to my RTL theme and the support was very helpful, nice and quick!
They have answered my email within a couple of minutes and solved it right away.
Highly RECOMMENDED!
Thank you for your wonderful review. We are happy to be able to help you and your store 😁
Have a great weekend!
Preetam
This app sends 20% discount codes to customers without consent. Creates codes in Shopify without consent. I didnt set it up. I merely "upgraded" to an upgraded FREE plan.
[Update] Their reply is they do not have permission to create discounts. My customer received 20% discount via whatsapp. It must be a phantom admin who granted the discount.
Sincere apologies for the inconvenience. Please note that we do not have the permission to create discounts on behalf of any shop. However if you have any concerns regarding the product we are happy to arrange a call for you.
BEWARE YOU MIGHT LOOSE UR WHATSAPP ACCESS FOR EVER. Very Bad, NO proper support. Unable to use my own whatsapp to reply messages. No proper guide to install (specifically the time it takes to start using the app properly). a very bad experience. Sent a mail to the team no reply yet. so i had to unstall, but still unable to recover my whatsapp number
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Had used the app for the past year (happily), then they updated it and you can no longer send manual messages. Advised support and never received a concrete solution. Also lost all of our message templates, no advance notice that this change would delete existing templates. If you are trying to connect whatsapp to your shopify store, this is NOT the app.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.
If you just need the widget that appears on your website to connect with your customers Superlemon works just fine. However, none of the automation works properly and to make it worse no customer service is available to help. I have sent over more than 3 emails and I just got one response saying they will investigate and never came back to me for more than a week.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Hi guys, I just start using it this app, and loving it.
I will see results after sending messages for abandoned chek outs to my costumers.
However- I cant reach out to you by email, seems like something is not working, so I need to ask here, what does means charges per usage 300$ may apply?
What usage is this refering to?
Loooking forward to hearing from you.
Thank you
Hi there, thank you so much for using our app. We appreciate having you here :)
Regarding your question, I have reached out to your registered email address and additionally I'm posting a clarification here to make sure it reaches you.
Usage charge applies to Automated WhatsApp messages. Automated messages work similar to SMS, where WhatsApp charges us for every message sent and the rates vary by country.
Because we don't charge you any upfront amount for messages, and because we don't have a recharge or credit system, we basically charge you every time a message is sent successfully.
The $300 is the upper limit that we can charge you in a month. We set a high limit to ensure that larger stores don't face any interruption in service.
If you are not using our Automated messages feature, don't worry. You won't have any extra charges beyond the monthly subscription fees.
I hope this clarifies your doubt. If you still have questions, I have reached out over email or you can reach me at this address - preetam@superlemon.xyz
Have a nice day :)
Preetam Nath
Team SuperLemon
Deleted the APP.
The request you are making to add registered on Google analytics from the widgets clicks that feature is not available right now This app used to work fine, now 2 weeks this ” We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience.”
We apologize for the inconvenience caused. We are working hard to fix this issue as soon as possible. Please write to us at support@superlemon.xyz.
