SL: WhatsApp Chat + Marketing

Superlemon è uno strumento fondamentale per gestire automazioni, campagne marketing e comunicazioni WhatsApp in modo semplice ma allo stesso tempo molto avanzato ad un prezzo davvero contenuto.

L’app offre tantissime possibilità di automazione e permette di creare campagne mirate e personalizzate, rendendo molto più efficace la gestione dei clienti e il recupero delle vendite.

Ma quello che fa davvero la differenza è il team di Superlemon: sempre disponibile, rapido nel rispondere e soprattutto molto preparato. Quando abbiamo avuto esigenze particolari, ci hanno aiutato a trovare la soluzione e, dove necessario, hanno anche sviluppato funzionalità personalizzate su nostra richiesta.

Non è scontato trovare un’app così completa accompagnata da un’assistenza così presente e attenta alle esigenze del singolo store.

Consigliatissima a chi vuole sfruttare davvero WhatsApp e le automazioni nel proprio e-commerce.

We have been using the App for 3 years and we haven’t faced any major issues. Most importantly, we appreciate the great customer service. They are quite fast and reliable. I definitely recommend anyone who is thinking to use this App. Thank you.

We had this app installed for several years and continued being charged monthly through Shopify Billing. When we recently reviewed the app, it was not functioning and showed a "site can't be reached" error when accessed. We contacted support requesting clarification and a refund review but did not receive a response. Unfortunately, this was our experience.

exelente aplicacion, el servicio cliente es el mejor. un poco de paciencia con las respuestas por que como estan en la India tu vez los mensajes en retardo pero por lo demas funciona perfectamente.

We contact often the support about the higher price what we don´t understand. And we explain that we only would like to use the whatsapp contact function. The price for the App goes higher an higher for no sellings on our website. Only less contact about whatsapp. ( less than 50 masseges) We deactivate many options but the price is the same. On our messages and we get no response at our ticket and no ones reply. That´s terrible

Me estaban generando cobros que NUNCA autoricé, porque estaba en una plan GRATIS. Y revise que en los ultimos 6 meses me estuvieron cobrando un servicio de automatizacion que no habia solicitado, NO la instalen ni por broma , al principio es GRATIS y luego te cobran, supuestamente porque envian mensajes de automatizacion, y por esos incidentes shopify no se hace responsable.

The function of the app is good. But its bad that after a update options are automatically turned on and some boxes and optins showed up without me knowing about that. That was really a conversion killer for our store. If that happens again i will switch to another app.

Malísima instalan popups que no se pueden modificar y en la configuracion son ocultos y el servicio de ayuda no funciona

1/5

Terrible experience with the Superlemon app! The chat window stopped working, and despite multiple attempts to get support, the issue was never resolved. The support team keeps making empty promises but does nothing to fix the problem. This has severely impacted our business as we are unable to communicate with customers properly.

After weeks of frustration, we are uninstalling this app. I know the developers will never respond, but I hope this review reaches their management. Their negligence and lack of accountability are unacceptable. Avoid this app if you don’t want to waste your time and risk losing business!

Nunca me habían cobrado nada, y de un par de meses para acá, me empiezan a cobrar.

Una vez logré contactar con ellos y me dijeron que era por algo que tenía las automatizaciones activadas.

Desactivé todo y me volvieron a cobrar, ahora ya en soporte no responden, así que estoy buscando otra app.