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It works only in app but the WA app on phone doesn't function. We uninstalled the app but still experiencing trouble to connect WA business account in a normal way..
Feels like a fraud. I was getting billed without any usage and being on the free plan. Customer support didn't react to my complaint.
Update: Customer Service finally responded. They linked all charges to the automation in the app but none of the automation functions were activated on my side - so I still confirm a fraud. Won't be fighting further over the couple of bucks. Just stay away from this app.
Abdoned cart recovery is not at all working. A support ticket and multiple follow ups didn't get any responses. Pathetic customer support.
I have been using the free version for a long time. Then I decided to upgrade my plan and it was a disaster. Faced so many issues within the app, tried to contact support but either they are very busy or just lame. My issues are still pending. Templates are approved on Facebook but they are pending in apps.
Worst support ever. We had a big issue migrating a store. An automation was trigger and sent messages to clients of all orders. We asked for support and never received any help. This app should be unlisted from Shopify.
It started out as a great solution. But for some reason some features suddenly stopped working, for example the automated messages for abandoned carts. We have tried to reach out to the team, but received no quick response. Honestly starting to look for another solution.
Dear Customer,
Sincere apologies for the poor customer support experience. Please note in the last month, we faced a few issues regarding WhatsApp templates of Automated messages.
The service was interrupted for some time, but we made sure things were back on track within a few hours. I hope you understand!
Sorry for the inconvenience caused.
This app has generated interference with the code of my theme causing the photo of the products not to be shown, which is really disastrous. I have tried to contact the developer of the app and have not received any response. Now I do not know how to solve the problem, it is really a horror to have installed this app because of the interference with the code of the store and on top of that they do not respond.
They shove pop-ups into your theme then support never answers to support removing it & you cannot remove it from the settings. bad app
Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience caused by the inability to disable the pop up. We understand that this has been frustrating for you, and we genuinely appreciate your patience.
Our customer support team is dedicated to providing timely assistance. Please raise your concern with our support team, it would have taken only a few minutes to address this matter.
We will do everything we can to make your experience with Superlemon positive again!
Please do not install this APP. It has been two years they have been charging $25 every month. We have a paid plan from day 1, and it was supposed to be $15. Despite multiple tickets, we have not received the refund. And we are going to complain about this to SHOPIFY no one else should fall into this trap. They shamelessly keep charging no matter what you do. Apart from this, when you install this app, you will see the abandoned cart details in the app, but they will not show up in Shopify customers / abandoned carts, so if you discontinue the app, you will not have these abandoned carts and customer details. We are left with no option other than to write this feedback here to get their attention. Because the customer care SUCKS. They promise to refund but keep charging.
un asco me cobro 9 dolares de mas sin autorización
