SL: WhatsApp Chat + Marketing

We had this app installed for several years and continued being charged monthly through Shopify Billing. When we recently reviewed the app, it was not functioning and showed a "site can't be reached" error when accessed. We contacted support requesting clarification and a refund review but did not receive a response. Unfortunately, this was our experience.

Me estaban generando cobros que NUNCA autoricé, porque estaba en una plan GRATIS. Y revise que en los ultimos 6 meses me estuvieron cobrando un servicio de automatizacion que no habia solicitado, NO la instalen ni por broma , al principio es GRATIS y luego te cobran, supuestamente porque envian mensajes de automatizacion, y por esos incidentes shopify no se hace responsable.

Malísima instalan popups que no se pueden modificar y en la configuracion son ocultos y el servicio de ayuda no funciona

1/5

Terrible experience with the Superlemon app! The chat window stopped working, and despite multiple attempts to get support, the issue was never resolved. The support team keeps making empty promises but does nothing to fix the problem. This has severely impacted our business as we are unable to communicate with customers properly.

After weeks of frustration, we are uninstalling this app. I know the developers will never respond, but I hope this review reaches their management. Their negligence and lack of accountability are unacceptable. Avoid this app if you don’t want to waste your time and risk losing business!

Nunca me habían cobrado nada, y de un par de meses para acá, me empiezan a cobrar.

Una vez logré contactar con ellos y me dijeron que era por algo que tenía las automatizaciones activadas.

Desactivé todo y me volvieron a cobrar, ahora ya en soporte no responden, así que estoy buscando otra app.

We contact often the support about the higher price what we don´t understand. And we explain that we only would like to use the whatsapp contact function. The price for the App goes higher an higher for no sellings on our website. Only less contact about whatsapp. ( less than 50 masseges) We deactivate many options but the price is the same. On our messages and we get no response at our ticket and no ones reply. That´s terrible

Feels like a fraud. I was getting billed without any usage and being on the free plan. Customer support didn't react to my complaint.

Update: Customer Service finally responded. They linked all charges to the automation in the app but none of the automation functions were activated on my side - so I still confirm a fraud. Won't be fighting further over the couple of bucks. Just stay away from this app.

Abdoned cart recovery is not at all working. A support ticket and multiple follow ups didn't get any responses. Pathetic customer support.

I have been using the free version for a long time. Then I decided to upgrade my plan and it was a disaster. Faced so many issues within the app, tried to contact support but either they are very busy or just lame. My issues are still pending. Templates are approved on Facebook but they are pending in apps.

Worst support ever. We had a big issue migrating a store. An automation was trigger and sent messages to clients of all orders. We asked for support and never received any help. This app should be unlisted from Shopify.