WhatsApp

I installed the official WhatsApp for Shopify app, but it has caused a frustrating issue with my WhatsApp Business account.

After connecting the app, Ice Breakers (predefined conversation starters) were automatically enabled on my WhatsApp Business number.

Despite uninstalling the app from Shopify, disconnecting the integration, and revoking permissions through Meta Business Suite, the Ice Breakers remain active and cannot be removed.

Every time I try to disable or delete them through WhatsApp Manager → Conversational Components, I receive the following error:

“Something went wrong in 3P bot integration.”

Furthermore, “WhatsApp for Shopify” continues to appear as a partner with full access to my WhatsApp Business account, even after attempting to remove it.

This is particularly frustrating because these unwanted conversation starters affect my customers’ experience and make my business communication appear unprofessional.

I urgently request assistance from the developers to completely remove the Ice Breakers and any residual integration associated with my WhatsApp Business account, without affecting my phone number, existing conversations, or WhatsApp Business app on my iPhone.

Please provide a solution or escalate this issue to the appropriate technical team.

I would be happy to update my review once the problem is resolved.

It works very well, only for a gifting business, we would not like to send a confirmation message to the recipient, if Meta could at one point be able to differentiate between "message sent to shipper" and "message send to recipient", then I would rate the app 5star

even after successful integration and successful configuration, order updates messages are not getting delivered despite OPT-In by customers. Also no tech support is available ti resolve the issue

no tags added to shopify, no buttons to confirm or cancel order, in preview its mentioned to share product pic with msg but didn't shared.

The WhatsApp for Shopify app stopped sending order notifications without any changes on my side. When I investigated, I found that the app had silently lost its connection to my WhatsApp Business Account — the partner sharing between my account and the app was gone, with no notification or explanation.

My phone number is set up using Meta's own Coexistence feature, which is specifically designed to allow a number to work on both the WhatsApp Business mobile app and a business platform like this one, simultaneously. Despite this being a supported Meta feature, the app flagged my number as 'Ineligible' when I tried to reconnect, essentially locking me out.

Trying to manually restore the connection in Meta Business Manager fails silently with 'Unable to assign assets'. There is no way to fix this from either the Shopify side or the Meta side without a technical escalation that merchants have no direct access to.

The result is that a core feature of the app — automated order notifications — simply stops working, with no warning, no fix available to the merchant, and no clear customer support path. For a business relying on this for customer communication, that's a serious reliability problem.

In other words, they failed miserably exactly at the feature they say they support: the Coexistance feature. With no way to restore or fix the problem. The support is non-existent. META Business Suite, Whatsapp, or Whatsapp Business - none can offer any help with that despite contacting them all.

The hoops and loops you have to go through to verify a damn phone number are beyond belief. It's as if you're doing such an important thing as the Moon Landing - that many security features it has around that, which eventually, inevitably, fail. I just don't understand their obsession with having to use a phone number in one place only, and when they attempted a Coexistance feature (so you can use the number across different apps), it failed miserably.
The app is now dead, sitting there idle, not doing anything. I'll have to uninstall it if nobody from customer support replies. It's been many days already and nobody replied to the Support message I sent here.

La app es buena y funciona correctamente, sugiero agregar la automatización de carrito abandonado.

Buenos opciones para notificaciones a los cliente pero les falta mas ajustes de herramientas para poder dar respuestas automaticas

Marketing Opt-in is not working, Its only subscribed to SMS but its not subscribed to whatsapp even though customer agree to the consent

Hi, I want to connect your app with my Shopify store for order confirmation. Everything is already set up, but the tags are not showing in the Shopify Orders section. I want to see which customers have confirmed their orders and which customers have cancelled them.

I also contacted WhatsApp support, but I haven’t received any response. I hope you can help me with this issue and guide me on how to fix it.

Thank you.

The “Use the product image from each order” feature is not working correctly.

When this option is enabled, the actual product image from the Shopify order is not displayed in the WhatsApp message. Instead, it only shows a generic placeholder image.

This is an important feature for our workflow, since customers should be able to immediately identify the product associated with their order.

Please investigate and fix this issue. The option is available and can be enabled, but it currently does not work as expected.