Reviews (247)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a game changer for email capture and lead generation, often outperforming standard popups and quickly growing lists. Many link it to higher sales and strong ROI. The gamified, exit‑intent wheel is seen as engaging and on‑brand, with customizable rewards and themes. Merchants also value easy setup, reliable performance, solid integrations with email/SMS tools, and fast, helpful support.
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good！
Good app, easy to use, high CR. But I think they should give us more option to customize the appearance, slices options, number of slices,...
This is the best app with excellent support. It shows a conversion rate of about 5% from cold traffic.
Very happy with the performance which is currently coming in around 10% signup rate. Still experimenting with a few settings to find the balance between conversions and annoyance. The support has been very good mid week. The integration with Klaviyo is very good but documentation on tailoring and filtering an email campaign is a little light, but once I figured out how the profiles were coming through and with what data, I could figure out what to do. Needed to go live to properly test it though as some functionality isn’t available in the preview mode. Advise to test in a low traffic time. Colour customizations brought the look into our website seemlessly. The documentation for some functions is absent and is the one thing that could be improved. But as I said, the support is excellent so makes up for that.
UPDATE (14thOct2023): Support is really next level. All questions are answered and they are very patient and helpful.
It's only been a couple days, and the app already paid for itself. I'm sure it will be the same every month. I love that you can customize it to fit your brand - everything from the colors to the wording.
easy setup and integration. instant results. got 10 new subscribers in less than 24 hours. would recommend.
Zero support. Left me on read for hours even after I sent follow ups. Basic customer service does not exist.
Thank you for the review. Im not sure where you tried to contact us as I cant find any tickets. If i can help in any way, please contact us at info@wheelio-app.com or our in chat support and id love to help.
Im sorry for your experience and would love to make this a pleasant one.
HORRIBLE. DO NOT DOWNLOAD. CUSTOMER SUPPORT IS HORRIBLE. THEY PROVIDE NO SUPPORT, AND THEY'RE REFUSING TO REFUND ME WHEN THE APP HASN'T BEEN WORKING FOR MONTHS...I ONLY NOTICED AFTER DOING A MANUAL CHECK. ABSOLUTE SCAM.
Hi there,
We’re sorry to hear you’re frustrated, but we’d like to clarify the situation for transparency.
The app was installed and actively billed through Shopify’s recurring billing system for several months. During that time, it was not visible on your storefront due to a script on your site that blocked it from rendering correctly. This was not an app-side malfunction, and unfortunately not something we can automatically detect without manual investigation.
Despite this, we issued a four-month refund as a courtesy, even though the app was installed, active, and incurring infrastructure costs on our end, and there was no obligation under Shopify’s policies to refund those charges.
We strive to be fair and reasonable with all merchants, and we always encourage reaching out as soon as something doesn’t appear to be working so we can help resolve it quickly. We’re happy to assist with setup, troubleshooting, or preventing future charges at any time.
We respectfully disagree with the characterization of this situation as a “scam,” but we appreciate the feedback and wish you the best moving forward.
Karlo saved the day! I had an urgent issue about an email campaign and he helped me resolve it in under 5 minutes. Very impressed with the support from this app :)
Super easy to set up and is working really great to drive at least 2x more sales!
