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Customer service representative Marko promptly answered our questions about setting up multiple discount codes, helping us easily find the settings. Great job!
Merci à Marko pour sa disponibilité et sa réactivité pour la bonne mise en œuvre de notre première campagne sur Wheelio.
HORRIBLE. DO NOT DOWNLOAD. CUSTOMER SUPPORT IS HORRIBLE. THEY PROVIDE NO SUPPORT, AND THEY'RE REFUSING TO REFUND ME WHEN THE APP HASN'T BEEN WORKING FOR MONTHS...I ONLY NOTICED AFTER DOING A MANUAL CHECK. ABSOLUTE SCAM.
Hi there,
We’re sorry to hear you’re frustrated, but we’d like to clarify the situation for transparency.
The app was installed and actively billed through Shopify’s recurring billing system for several months. During that time, it was not visible on your storefront due to a script on your site that blocked it from rendering correctly. This was not an app-side malfunction, and unfortunately not something we can automatically detect without manual investigation.
Despite this, we issued a four-month refund as a courtesy, even though the app was installed, active, and incurring infrastructure costs on our end, and there was no obligation under Shopify’s policies to refund those charges.
We strive to be fair and reasonable with all merchants, and we always encourage reaching out as soon as something doesn’t appear to be working so we can help resolve it quickly. We’re happy to assist with setup, troubleshooting, or preventing future charges at any time.
We respectfully disagree with the characterization of this situation as a “scam,” but we appreciate the feedback and wish you the best moving forward.
Marko is very professional and enthusiastic; he made my work easy and straightforward. Thank you for your support!
Karlo saved the day! I had an urgent issue about an email campaign and he helped me resolve it in under 5 minutes. Very impressed with the support from this app :)
Great app ! Marko helped me verify quickly to resolve an issue :) thank to him
Thank you so much for Marko's help. Will recommend this app to my friends.
Marko helped me immediately. with his support ,we could finally run the marketing campaign! highly recommend it!
Super easy to set up and is working really great to drive at least 2x more sales!
Super fast concise help from Marko. This app has also generated me so much extra revenue, cant recommend enough.
Oliver
