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It's only been a couple days, and the app already paid for itself. I'm sure it will be the same every month. I love that you can customize it to fit your brand - everything from the colors to the wording.
easy setup and integration. instant results. got 10 new subscribers in less than 24 hours. would recommend.
Zero support. Left me on read for hours even after I sent follow ups. Basic customer service does not exist.
Thank you for the review. Im not sure where you tried to contact us as I cant find any tickets. If i can help in any way, please contact us at info@wheelio-app.com or our in chat support and id love to help.
Im sorry for your experience and would love to make this a pleasant one.
Customer service representative Marko promptly answered our questions about setting up multiple discount codes, helping us easily find the settings. Great job!
excelente
Merci à Marko pour sa disponibilité et sa réactivité pour la bonne mise en œuvre de notre première campagne sur Wheelio.
HORRIBLE. DO NOT DOWNLOAD. CUSTOMER SUPPORT IS HORRIBLE. THEY PROVIDE NO SUPPORT, AND THEY'RE REFUSING TO REFUND ME WHEN THE APP HASN'T BEEN WORKING FOR MONTHS...I ONLY NOTICED AFTER DOING A MANUAL CHECK. ABSOLUTE SCAM.
Hi there,
We’re sorry to hear you’re frustrated, but we’d like to clarify the situation for transparency.
The app was installed and actively billed through Shopify’s recurring billing system for several months. During that time, it was not visible on your storefront due to a script on your site that blocked it from rendering correctly. This was not an app-side malfunction, and unfortunately not something we can automatically detect without manual investigation.
Despite this, we issued a four-month refund as a courtesy, even though the app was installed, active, and incurring infrastructure costs on our end, and there was no obligation under Shopify’s policies to refund those charges.
We strive to be fair and reasonable with all merchants, and we always encourage reaching out as soon as something doesn’t appear to be working so we can help resolve it quickly. We’re happy to assist with setup, troubleshooting, or preventing future charges at any time.
We respectfully disagree with the characterization of this situation as a “scam,” but we appreciate the feedback and wish you the best moving forward.
Marko is very professional and enthusiastic; he made my work easy and straightforward. Thank you for your support!
Karlo saved the day! I had an urgent issue about an email campaign and he helped me resolve it in under 5 minutes. Very impressed with the support from this app :)
Great app ! Marko helped me verify quickly to resolve an issue :) thank to him
