Avis (246)

Note globale
4,7
Nombre d’avis par note
  • 93 % des avis sont des avis à 5 étoiles
  • 3 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 2 % des avis sont des avis à 1 étoiles
Modifié le 1 août 2024

Maybe due to the time zone issue, they all responded to us later. They also tried to solve the problem for us and compensate us, and I like it for actively solving the problem. This App is great overall, but I think there are still loopholes, which led to we lost of money. In fact, we limited the total number of products (the total number of prizes that can be drawn) and the number of times a single user uses it, but this program did not work. There were situations where the actual number of winners exceeded the set number and a single customer could purchase multiple products. I set it according to normal understanding and there was nothing wrong with it, because we have also used other apps. I didn't see a place where I could set a limit on the total number of products for one user. Although it was set that one user could only use it once, the same customer could still purchase multiple quantities. I don't know if it's a problem with Shopify or their program. If Shopify doesn't support it, I think the explanation in the setting should be explained and more detailed.

NiceHCK Audio
Chine
30 jours d’utilisation de l’application
IT Trading d.o.o. a répondu 30 juillet 2024

Hi there. We have answered every ticket you opened and this is simply false and not true. There was no bug, you have set it up wrong, you have set up the discount to be used only once, but set no limit on the quantity of items.

24 avril 2024

This is the best app with excellent support. It shows a conversion rate of about 5% from cold traffic.

Boost Surfing
États-Unis
4 mois d’utilisation de l’application
16 novembre 2023

Easy to install and very efficient a capture of 17%, game changer.

Safsafu
France
1 jour d’utilisation de l’application
Modifié le 24 octobre 2023

Very happy with the performance which is currently coming in around 10% signup rate. Still experimenting with a few settings to find the balance between conversions and annoyance. The support has been very good mid week. The integration with Klaviyo is very good but documentation on tailoring and filtering an email campaign is a little light, but once I figured out how the profiles were coming through and with what data, I could figure out what to do. Needed to go live to properly test it though as some functionality isn’t available in the preview mode. Advise to test in a low traffic time. Colour customizations brought the look into our website seemlessly. The documentation for some functions is absent and is the one thing that could be improved. But as I said, the support is excellent so makes up for that.
UPDATE (14thOct2023): Support is really next level. All questions are answered and they are very patient and helpful.

AXESSI
Australie
Environ un mois d’utilisation de l’application
9 septembre 2023

It's only been a couple days, and the app already paid for itself. I'm sure it will be the same every month. I love that you can customize it to fit your brand - everything from the colors to the wording.

Puakenikeni Designs
États-Unis
4 jours d’utilisation de l’application
9 juillet 2023

easy setup and integration. instant results. got 10 new subscribers in less than 24 hours. would recommend.

Flower Child Loc Care LLC
États-Unis
Environ 17 heures d’utilisation de l’application
10 mars 2026

Zero support. Left me on read for hours even after I sent follow ups. Basic customer service does not exist.

Yu-Be
États-Unis
Environ 6 heures d’utilisation de l’application
IT Trading d.o.o. a répondu 11 mars 2026

Thank you for the review. Im not sure where you tried to contact us as I cant find any tickets. If i can help in any way, please contact us at info@wheelio-app.com or our in chat support and id love to help.

Im sorry for your experience and would love to make this a pleasant one.

6 mars 2026

Customer service representative Marko promptly answered our questions about setting up multiple discount codes, helping us easily find the settings. Great job!

PonyCycle, Inc.
États-Unis
Environ un mois d’utilisation de l’application
15 avril 2025

C'est pour moi la meilleur application roue de shopify.
Je recommande

Mysteryoki
Belgique
4 mois d’utilisation de l’application
7 janvier 2026

HORRIBLE. DO NOT DOWNLOAD. CUSTOMER SUPPORT IS HORRIBLE. THEY PROVIDE NO SUPPORT, AND THEY'RE REFUSING TO REFUND ME WHEN THE APP HASN'T BEEN WORKING FOR MONTHS...I ONLY NOTICED AFTER DOING A MANUAL CHECK. ABSOLUTE SCAM.

PrestigeTools
Nouvelle-Zélande
Presque 3 ans d’utilisation de l’application
IT Trading d.o.o. a répondu 8 janvier 2026

Hi there,

We’re sorry to hear you’re frustrated, but we’d like to clarify the situation for transparency.

The app was installed and actively billed through Shopify’s recurring billing system for several months. During that time, it was not visible on your storefront due to a script on your site that blocked it from rendering correctly. This was not an app-side malfunction, and unfortunately not something we can automatically detect without manual investigation.

Despite this, we issued a four-month refund as a courtesy, even though the app was installed, active, and incurring infrastructure costs on our end, and there was no obligation under Shopify’s policies to refund those charges.

We strive to be fair and reasonable with all merchants, and we always encourage reaching out as soon as something doesn’t appear to be working so we can help resolve it quickly. We’re happy to assist with setup, troubleshooting, or preventing future charges at any time.

We respectfully disagree with the characterization of this situation as a “scam,” but we appreciate the feedback and wish you the best moving forward.