Track by Loop

It took their support team 12 days and several exchanges including a call with a sales rep to give my question a final answer.
Their free plan is extremely limited, it imports random shipments and doesn't let you test anything properly. Yet they expect you to pay 99$ to use an app you weren't able to test.
We're going to use Aftership, who have fast support and a lot of features.

Wonderment is now our go-to Shopify app, an absolute essential for any store. Thousands of shipments later, and we've yet to receive a single customer support ticket for order updates, thanks to Wonderment's proactive triggers.

Special kudos to Sivan for going above and beyond during our integration. Her expertise ensured a seamless and tailored success. Wonderment's features, combined with Sivan's exceptional support, make it a five-star, must-have solution for any Shopify store!

We've had an incredible experience with Wonderment. not only has it drastically improved our customer experience with transactional and post-purchase messaging, but it drives revenue and helps us "brand" previously unbranded experiences. Plus, it's awesome to have all of the flows in Klaviyo (Wonderment team 100% built them out for us and all we had to do was give feedback and a green light).

Speaking on behalf of Rejuvia and 1-800-D2C, can't reccommend the wonderment platform and team enough!

We love that we are now able to provide our customers with tracking details and updates following their purchase. Set up with Klaviyo was a simple and straightforward process. Additionally, our email flows have been highly effective in encouraging customers to place additional orders.

A really great way to provide transparency to customers while also reducing the amount of emails people send asking "where's my order??" Julie in particular was helpful in getting our theme looking great and the team is quite responsive. I love having the klaviyo integration which sends notifications to customers about their order's journey.

Wonderment has been an absolute game changer for how we interact with our customers by providing them with a world-class experience when we reach out to them proactively with order delivery issues before they even know there's a delay.
Wonderment provides us with insights at-a-glance that has changed our CX world!

An awesome app and an awesome team behind it! Onboarding was fast and painless, and Wonderment has allowed us both to keep our customers engaged by providing up-to-date tracking information and to address any shipping problems that come up before customers are even aware that there's an issue.

Great to have a dashboard and reporting to surface problems with carriers and operations. Love having a tracking page on the store for customers to see status. Using the Klaviyo integration to segment customers as well. Super helpful team made getting set up a breeze!

A rare combination of strong tech and awesome service. Wonderment has become a big part of our customer journey, and we couldn't be happier with our experience to date. From custom tracking page to transactional emails to reports...all top tier, and across multiple stores.

We've been loving Wonderment so far, not just for the customer communications that are their absolute forte, but their tools and metrics have shown to become an absolute asset for our fulfillment analytics