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EDIT: They charge based on the volume of sales for your entire store. NOT only for the wholesale accounts. The volume of sales is not relevant to the app and they should only be charging for customers who sign up and use the wholesale option. Shop around folks, there are other great apps that do fair billing. Great so far. I have to get used to navigating the app and setting it up properly. Customer service is great.
Thank you for taking the time to share your feedback.
We’d like to clarify that all details regarding our billing model are transparently described on the Shopify App Store listing. We always aim to clearly communicate how billing works so merchants can make an informed decision before using the app.
We’re also glad to hear that you find the app useful so far and that our customer service has been helpful. If you have any questions about setup, billing, or functionality, our support team is always happy to assist.
I really enjoy this app, it does most of what I need it to. However, how my business operates, only 1/4th of my sales are made in a way where this app can be used, yet I'm charged based on the total number of orders my site gets. 75% of these orders are from one-time customers at an event and therefore aren't subject to the orders made by my wholesale customers. But each month I pay $199 despite only 30-40 monthly orders being subject to wholesale pricing. If there was a way to segment the orders filtered to the app that influences the monthly cost, then I will reinstall, but the cost for my business exceeds the return.
Responsive customer service though!
Thank you for your review and for sharing how the app fits into your business model. We truly appreciate your kind words about our customer service.
We understand your concern regarding pricing and how it relates to your specific order structure. Thank you for highlighting this — it's valuable feedback, and we’ll definitely take it into consideration as we explore ways to make our pricing model more flexible and aligned with different business needs.
We’d be happy to welcome you back anytime, and should you decide to reinstall the app in the future, our support team will be here to assist with anything you need.
Great app to start a wholesale business. A few issues are loading is slow and there is no customization option for b2b form.
Thanks a lot for sharing your experience.
We’re continuously working to improve, so feel free to reach out with any more ideas or questions.
Best regards,
The GoodApps Team
Aside from good customer service, the set up is not user friendly. The dashboard is easy to navigate, and there are details, like requiring "tags" for set up that is not explained anywhere, including the help sections or FAQ. The app developer will respond to this review and say that is is user friendly - but trust me, it's not.
Thank you for your feedback — we truly appreciate you sharing your experience. While many users find the dashboard easy to navigate, we understand that certain features — like the use of tags — may need clearer guidance.
To assist with setup, we provide step-by-step instructions directly within your admin panel, along with video tutorials to walk you through key features. And of course, our support team is always happy to help with any questions or setup concerns you may have.
Stumbled upon this App, couldn't believe it was free. It looked like it would suffice our requirements so I went ahead and installed it and set up some test scenarios.
Testing started off OK, had a couple of small issues, got onto the live chat with Tom. Tom was fantastic! Patient and willing to help out without any issues. In the end we stepped through all the issues and Tom helped me sort them. Once I got the run through from Tom, I got a clear picture of how the App works and it works a treat! Does what it needs to do, we will definitely be using it from here on in.
Thank you so much for your kind feedback — it truly means a lot to us. We're grateful for your support and happy to know our app is working well for you.
Best regards,
The GoodApps Team
Wow. I had tried no less than 8 apps and finally found this one which does exactly what we needed! No other apps will easily let you add a large number of volume discounts. We are giving a discount at every 5 units increment up to 1000 units. Thank you soooo much for solving this problem for us.
Thank you for your kind words and thoughtful review! We're pleased to hear that our app is making a real difference for your Shopify store. Helping merchants unlock new capabilities is exactly what we aim for.
If there's anything else we can do to support you, feel free to contact our team anytime.
Best regards,
The GoodApps Team
Love the features and the fact that it's free when there's so many competitors out there with expensive alternatives.
Only thing missing is the layout customisation
Thank you for the encouraging feedback!
We’re continuously working to improve, so feel free to reach out with any more ideas or questions.
Kind regards,
The GoodApps Team
App is pretty easy to use. A cost effective way to add wholesale accounts and pricing to your Shopify.
Thank you for the encouraging feedback! Knowing that our app is helping you accomplish more with your store means everything to us.
We're committed to your success and are always here to support you in any way we can.
Best regards,
The GoodApps Team.
The worst support emailed about glitch 1st of November every time I get we are working on it this app should not be live waisted my time and it cost me sales I DONT RECOMMEND THIS APP.
Thank you for your feedback. Over 2,300 satisfied merchants actively use our app. It seems that there may have been an issue during installation or setup that affected how the app functioned in your store.
Our support managers are always happy to help with any questions or configuration needs. If you're open to it, we’d appreciate the opportunity to assist you and ensure the app works as intended.
Works well and is easy to use, but needs ‘bundle’ function to compete with other quantity discount apps.
Thank you so much for taking the time to share your thoughts!
We’re continuously working to improve, so feel free to reach out with any more ideas or questions.
Best regards,
The GoodApps Team
