Reviews (15)
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Worked for a while, then doesn't. I have failed sync's constantly and have to manually enter. Talking to tech support they basically say their app isn't built to sync certain things I need, like taxes. I am paying for this, and I'm done with it. Time to find another solution that actually works.
The claim of 24/7 support is only technically true, as you can fill out a support form whenever you like. Getting a response is much harder. I received an email back asking for more information, but once I replied I was not contacted back. I booked a 1-on-1 Zoom call and then never received a link to the meeting or a call or text, just radio silence. Their help line number consistently rings out or hangs up abruptly. If you value the ability to contact a help line, Amaka is not the app for you.
DO NOT USE, I installed this app and it didn't work, it would send me emails , I would log on but everything appeared fine. When I contacted support to have the historic transaction uploaded (it was 9 months that didn't work) they told me I would have to upgrade my membership ($460USD) for them to be able to do THE JOB THEY HAD BEEN PAID FOR FOR THE ENTIRE TIME.
Absolute criminals
The app doesn't work as advertised. We are trying to link the SKU from Shopify to the Item Code in Xero. The app is supposed to be able to do that according to the information provided in the app details before purchase and setup.
There is no way to speak directly to anyone from support except by sending a form from their website. No chatbot, no direct message, nothing.
You are not guaranteed a response until they email back. When they email you back, the support person will not be able to actually solve any problems.
We have been waiting for our case and problem to be raised with the 'senior technical team' for more than a month. The senior technical team has been added as an advisor to our Xero account but have not logged in, which implies that they haven't even looked at our case yet.
After undergoing the cumbersome and disruptive process of transitioning to this app for our reconciliation, we are now going to give up and move to a different solution due to their complete lack of support.
Update: the app still doesnt offer features like edited orders sync which makes it very inconvenient to use. I regret buying ther yearly subscription upfront. Poor choice.
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Support started poorly, but the outcome changed completely thanks to Ria.
Early responses were slow and repetitive. Questions stayed unanswered for days, and progress stalled. It was frustrating while trying to reconcile several accounts.
Ria then stepped in and turned the situation around. She carefully reviewed the case, understood the issue, and worked through the reconciliation step by step. Her help was thorough, patient, and very clear.
Thanks to Ria, all accounts are now properly reconciled. She handled a complex situation with professionalism and real attention to detail.
Huge thanks to Ria for the outstanding support and for fixing a very difficult issue.
We use to sync our Shopify COGS with Xero and create invoices for all orders so sales can be attributed to the correct month in Xero. Very simple setup but 5-stars is primarily for the support which is great. We've had a few setup questions and they've been resolved quickly
We use Amaka to sync Shopify with Xero. The integration setup was easy to follow, and the customer support is amazing. The staff are very knowledgeable and have quickly resolved any issues we've had.
I use this app and it helps me track my sales into Xero. If I need any help the support are there to always jump on a call. Very helpful.
Angel was absolutely amazing! I was able to quickly grasp the integration process. Her instructions were clear and precise. I highly recommend using this service.
I use Amaka to sync my Shopify transactions to Xero. There was a problem with some of the transactions syncing and Frances and Troy were super helpful and helped fix the problem. I would definitely recommend.
