Yanet Returns & Exchanges

It's a valuable app with fair pricing. It might miss some small enhancements and customisation options, but the best part is the customer service. It's available all the time and does its best to help.

Doesn't send return instructions once you approve the return. You have to go back and "resend" approval email. Ive contacted them several times and have not fixed the issue.

great app and great support

Great customer service

Great help, thanks

Yanet Returns & Exchanges has been a reliable solution for managing customer returns and exchanges. The feature set is robust, the setup is straightforward, and it significantly improves the customer experience while keeping the back office organized.
Support has been excellent—Liam has been particularly responsive and solution-oriented. Highly recommended.

the customer services are very helpful and also this software is good

Have been using Yanet Returns for about 4 months now and it makes our life so much easier to track returns/exchanges. App is easy to us and their chat help desk (esp Alex) is always attentive and happy to assist with any requests we have.

Yanet: Returns and Exchanges is an amazing app that makes handling returns and exchanges so much easier! The interface is clean, intuitive, and integrates smoothly with Shopify. It helps us save a lot of time managing customer requests, and our customers also find it very easy to use.

A special thanks to Alex from the support team — he was incredibly patient and professional, helping us set up everything step by step and answering all our questions promptly. Excellent service and great experience overall!

Highly recommend this app to anyone who wants a reliable, easy-to-use returns solution.

The app has potential and offers an impressive range of features for a free tool, but it’s unnecessarily cumbersome. Many of the reviews focus on customer service rather than the actual product, which makes sense. Even basic customizations often require knowledge of CSS or manual code adjustments. I encountered several layout and styling issues that required manual corrections. For someone without technical experience, it would be overwhelming. For me, it was very frustrating.

Another concern is that several key features can only be activated by contacting their customer support, which feels intentional and explains why most reviews focus on support rather than usability.

It’s a good concept with a lot of promise, but the setup feels more like a developer’s tool than a true plug-and-play app. If the team focused on fixing bugs, allowing full access to features by default, and making customization options accessible through the interface instead of through CSS, this would easily be one of the best free return apps available on Shopify.