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we liked the pay-as-you go model. very few apps like this out there, but this app is very basic and difficult to navigate. doesnt include emoji's to spice things up a bit and doesnt optimize time of day to send so youre left on your own experience. extremely slow to load, unable to initiate a campaign from mobile. And, cant figure out how to fund a campaign. ugg. you want to pay folks, and cannot. LOL
Thank you so much for your honest review and we heard you. We added Emjoi's to the campaign builder, Optimized UI to handle mobile app sending, improved reliability and app speed to load times in 3.2 milliseconds or less. With Pay as you go you fund a campaign at the bottom of the campaign page when you are ready to send.
We love this app! Helps us spread the word to our customers!
YipSMS has been pretty easy to use for my campaigns. I did run into a top-up issue once, but their team got it fixed the next day. Would be great if they add a feature to edit or update lists/segments — that would make things even smoother.
Buggy and unreliable, with almost no customer support.
Here are the issues we experienced:
Pop-ups wouldn’t work at all — setup only produced a blank screen.
Automations couldn’t be set up — constant error messages.
Pricing errors — the app repeatedly tried to overcharge me (3x the correct price) until I refreshed.
No SMS compliance guidance — this is a huge risk, since violations can lead to fines of up to $500 per message.
The concept behind the app is decent, but in practice it doesn’t work. Support is extremely slow — it took them over a week to reply to my latest ticket, and their only suggestion was to “maybe do a screen share next week.” Meanwhile, they offer no clarity around SMS compliance, leaving users exposed to serious legal risk.
Bottom line: The app is buggy, support is nearly nonexistent, and the lack of compliance information could put businesses in danger.
Hi, we’re very sorry for the issues you experienced with our app. The week you signed up, Shopify was having widespread problems that affected many apps, but those have since been resolved.
After reviewing your account, we saw the billing issue was caused by emojis in your messages. SMS treats emojis as longer characters, which increases costs, while MMS does not. We apologize for the confusion and will update our app to make this clearer.
We’ve credited your account and added free credits so you can try sending messages again.
Our onboarding may feel overly simple, but we do ensure full SMS compliance. Through Shopify, we automatically pull your business information, apply for a registered toll-free number, and autofill compliance forms to make setup fast and easy. There’s also a “Getting Started” video in your dashboard that explains compliance in more detail.
I switched from SMSbump (YOTPO) to this app. The price per text is way better! This app is simpler to use and the staff is helpful to fix or implement any requests.
update: still using over a year later, still happy I switched, especially now that YOTPO is going away.
As small business owners, this is an easy, efficient, and affordable way to reach our Shopify customer base. I was impressed with how quickly I got through the process from the download to the execution, and with the ability to upload a photo. This will be a great way to stay connected with our biggest fans. Highly recommend!
I love YipSMS: Text Marketing. This app is easy to set-up and works like a breeze. They also have a great support team. The couple of questions I have had were addressed easily and completely. I highly recommend.
Love the app, amazing GUI making it super easy to use. The guys behind the app are really nice and very communicative. Helped me with the things I had trouble with. Highly recommend using this app!
Thanks for the review! We look forward to seeing your store grow!
Pleasantly surprised! Amazing setup - the whole process was extremely quick and seamless. Definitely the most affordable option. Glad I found this one and plan to stick with it!
So far this app has worked great, was easy to use even for me(not very tech savvy).
Was able to send a campaign to all our customers in minutes. What we did in sales on our first campaign was great, will be using it again.
