Yoast SEO ‑ Store optimization

UPDATE November 30, 2023: Despite our efforts to communicate so far via email with you in order to assist you with the matter, we have not yet received a response. So, we are adding this update in an attempt to be notified through the Shopify review system. If you do see this update, please respond to our email so we can help you the soonest possible.

Response sent on November 24, 2023: Thank you for sharing your feedback with us, though we're sorry to hear about your experience.

Unfortunately, this is not related to our app but solely relies on the Shopify charging system and terms: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions
, which apply to all subscription-based apps available in the Shopify App Store. More information about Shopify app charges can also be found in this Shopify help article: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

As you uninstalled our app just a day after the beginning of a new billing cycle, Shopify included a charge for it in their invoice, as it identified the app as still in use for an additional monthly subscription.

We understand this is simply a confusion related to the billing dates, so our team will soon reach out to you in order to clarify things and help you with this matter. Please make sure to check your inbox and respond in order to resolve this the soonest possible.

Lastly, we'd like to clarify that we did not respond earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.

Hi there,

Thank you for sharing your feedback. We noticed that you recently installed the Yoast SEO for Shopify app on August 14, 2026 but not activated, and we’re sorry to see that your experience so far has led to a 1-star review.

We’d really appreciate the opportunity to understand what went wrong and help you get the most out of Yoast SEO. Could you please let us know what issue or concern you encountered after installing the app?

You can also reach out to our support team anytime through our 24/7 live chat or email support. Our team will be happy to assist you and work with you toward a solution.

If we’re able to resolve your concerns and you feel that Yoast SEO is meeting your expectations, we’d be very grateful if you would consider updating your review to 5 stars. Your feedback means a lot to our team and helps other merchants understand the value of our app.

Thank you, and we look forward to helping you!