Yoast SEO ‑ Store optimization

Thank you for taking the time to describe your experience. We’re genuinely sorry for the disruption and the additional effort this situation required from you.

Our development team identified and resolved the issue affecting theme settings on the same day it was reported to us.

After the underlying issue had been resolved, our team asked for examples of the remaining front-end differences so we could determine what still needed attention within your store’s specific theme configuration. Shopify themes can contain settings, customizations, and integrations from multiple sources. The examples were requested to help us investigate the remaining differences accurately and avoid making unnecessary changes to your live theme. They were not intended to place responsibility on you to diagnose the technical cause.

The reason for requesting these examples should have been communicated more clearly.

We have reviewed the technical incident and strengthened our safeguards and internal processes to prevent a recurrence and provide clearer assistance if a theme-related issue is reported.

Your disappointment is understandable, and we sincerely regret that this experience fell short of the standard you expected from us.

Thank you for sharing your experience. We’re genuinely sorry for the disruption and frustration caused by this incident.

Our development team identified the issue affecting theme settings for some merchants and resolved it on the same day it was reported to us. We have since reviewed what happened and strengthened our safeguards to prevent it from recurring.

We take the concerns raised in your review seriously and recognize that this experience did not meet the standard you should expect from us. Please accept our sincere apologies.

Thank you for sharing your experience. We’re genuinely sorry for the disruption and frustration caused by the recent Yoast SEO for Shopify update.

You’re absolutely right to be disappointed. An update affecting your theme settings and, in turn, your business operations is serious. We also recognize that our communication and response time during the incident did not meet the standard you should expect from us. We’re especially sorry that you did not receive a clear notification once the issue had been resolved.

Our development team identified the issue and has since fixed it. However, we understand that resolving the technical problem does not undo the impact it had on your store, your time, or your business. We sincerely regret that we let you down.

We also noticed that you’ve been using Yoast SEO for Shopify since 2023, and we truly value the trust you’ve placed in us over that time. We’ve reached out to you directly by email so we can discuss what we can offer as compensation for the inconvenience and disruption you experienced.

We completely understand your decision to remove the app. If, at some point, you decide to reconsider and use Yoast SEO for Shopify again, we would be grateful for the opportunity to regain your trust and provide you with the experience you should have received from us.

Thank you again for bringing this to our attention, and please accept our sincere apologies.

Thank you for taking the time to leave a review.

We understand that returning to an app after some time away may require getting reacquainted with the interface, features, and changes introduced since it was last used.

We will reach out by email to see whether there's anything we can do to help. Please feel free to reply if you have any questions.

Please excuse any mistakes in the French translation below, as it was prepared using a translation tool.

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Merci d'avoir pris le temps de laisser un avis.

Nous comprenons qu'après une période sans utiliser l'application, il peut être nécessaire de se réhabituer à l'interface, aux fonctionnalités et aux changements introduits depuis sa dernière utilisation.

Nous vous contacterons par e-mail afin de voir comment nous pouvons vous aider. N'hésitez pas à nous répondre si vous avez des questions.

Thank you so much for the wonderful review and for your kind words about our support team! 🙌

We’re really happy to hear that you’ve consistently had a fast, friendly, and helpful experience with us, Sundays included 😊

Knowing that Yoast has become such an important part of your website really means a lot to us. Thank you for your trust and support!

Thank you for the fantastic review! ⭐

It’s wonderful to hear that you’re enjoying Yoast SEO, especially the AI features.

Your support means a lot to us! 🙌

Thank you for your wonderful 5-star review!

We’re delighted to hear that you find Yoast SEO easy to use and effective.

Making SEO more accessible while helping merchants improve their store’s visibility is exactly what we aim for.

Thank you so much for leaving a 5-star review for our app!

We really appreciate your support and are glad to have you with us.

Thank you for sharing your feedback. We understand that there may have been some confusion around how the app works and how to uninstall it properly, so we’d like to clarify a few important points:

No overwriting of data:
Our app does not overwrite your existing meta titles, descriptions, or page-level schema stored in your Shopify store. That data remains intact and untouched.

How output works:
The app does override the output of SEO titles, and meta descriptions but again, it does not overwrite the original data. Initially, we mirror Shopify's SEO title and meta description values, using related snippet variables and following certain best practice templates using those variables. If, for any reason, you wish to change that, you can pick the variables you wish in our content settings, or leave those fields completely blank, and our app will pick up the details already set in Shopify.

Uninstallation/revert process:
Based on the details you shared here, we understand that you originally deleted the app without completing the two-step process (https://yoast.com/help/remove-yoast-code-from-theme-in-shopify/), which requires first deactivation of the app to remove our code from the theme and then deletion of the app from the Shopify admin.

Fortunately, there is no need for time-consuming manual code removal (which we can do for you if requested) in this case, as this can be easily fixed with a simple reinstallation and uninstallation process.

Here are the next troubleshooting steps to take:
1. Re-install the Yoast SEO app on your site (we see that you already followed this first step).
2. Instead of "Get a subscription," click on "Remove theme modifications.". Please wait until the process is finished.
3. Click on Go back to Apps and then remove the app again.

Once this is done, the Yoast SEO code should be completely removed from your theme files, and the metadata output will be restored to what you had before. But you can always contact us for any clarifications or further assistance if needed.

In all cases, we would like to see how we can help further on this matter, so our team will soon reach out via email.

Lastly, we'd like to clarify that we have not responded earlier to your review, as systemically, Shopify reviews are visible within two days after being submitted.