Reviews (4,637)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this reviews app delivers strong long-term value, boosting review volume, social proof, and conversions through automated emails and syndication across retailers and country sites. They find it easy to set up with smooth Shopify integration, customizable widgets, and flexible review display options. Many report reliable performance and quick resolution of technical issues, and consistently describe customer support as excellent, handling both simple and complex tasks.
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We’ve been utilizing Yotpo for several years now, and it has been very beneficial for engagment on our site. The support team is excellent, with special thanks to Rock for his exceptional assistance during a website migration.
I’ve been using Yotpo for over a year and have consistently been on the Pro plan. Last year, I was able to import genuine customer reviews and have them displayed with the Verified Buyer badge.
This year, however, I was told that imported reviews on the Pro plan can no longer receive the Verified Buyer badge, and that I would need to upgrade to the Premium or Enterprise plan to qualify.
What makes this especially disappointing is that these are real customer reviews, not fake or fabricated reviews. Changing the policy after merchants have been using the platform for years feels unfair, especially when an important feature that was previously available is now being tied to a much more expensive plan.
After using Yotpo for more than a year, I’m very disappointed with this change and cannot recommend Yotpo to other merchants who rely on importing genuine customer reviews.
We've been really impressed with the level of support from the Yotpo team. As a small business without dedicated technical resource, it's reassuring to know that whenever we reach out, for Reviews or Loyalty, we get a helpful response either on the spot or via email. It's also refreshing to be able to speak to a real person when the AI agent hasn't quite resolved the issue.
A special mention to Vien Saints E, who has helped us on multiple occasions with some tricky DNS record issues. The patience and quality of support have been outstanding, thank you!
This was a great app until recently. I encountered a bug and contacted support. The AI chat gave me a case number and assured me that a support agent would follow up within 4–6 hours. It's now been two days, and I've received absolutely no response or update on my issue.
It's really disappointing because I was genuinely happy with the app and was even considering upgrading my plan. Unfortunately, this experience with customer support has made me rethink that decision.
We sincerely apologize for the delayed response to your support request. We recognize that our response time fell short of the standard we strive to provide, and we deeply regret the frustration this caused.
We are glad that your technical issue was resolved, but we apologize that our team was not there to support you through the process. We value your partnership and want to ensure you have a seamless experience moving forward.
A Support Team Lead has already sent a message to your inbox to offer a direct line of communication and personally manage your future tickets to ensure this does not happen again. We appreciate your feedback and the opportunity to make this right.
Started with a free plan,realising that this app costs a fortune and my small business doesn’t need 1000 reviews a month. But there is no cheaper option than $129. My client made a mistake with her review and I wasn’t able to resend the email to her, plus she was not able from her end to go back with the same email and redo the review.This app behaves really scammy and I do not recommend it.
Thank you for reaching out and sharing your feedback with us. We are very sorry to hear about the frustration caused by the review request process and the limitations you've experienced on the Free plan.
We understand how important it is for your small business to manage customer feedback accurately, especially when a customer makes an honest mistake with their star rating. To clarify, the ability to manually resend review requests is a feature designed for our paid plans, which include a suite of additional tools to help scale and manage larger review volumes.
While we understand this doesn't resolve the immediate issue, we truly value your feedback as it helps us understand the needs of our small business community. For further guidance on optimizing your use of the platform, please continue to utilize our Help Center, where you can find detailed articles and automated support resources designed to help you get the most out of the tools available on your current plan.
This particular team member was responsive and after a few email exchanges solved the issue.
Very helpful and got the issue fixed in 24h :)
Thank you Vien for helping us set up our SEO Yotpo page. Easy and smooth!
Support is great - so helpful and quick. Was way out of my depth with some technical issues from another platform and it was sorted straight away.
Thanks so much Danilyn D!
Christian Bernard Martin D was super helpful and took great care of our request.
