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AI agents that resolve support tickets end-to-end and self-improves over time
Yuma takes real actions (refunds, cancellations, returns, subscription changes, etc) to close tickets autonomously in your brand voice. It's purpose-built for Shopify and pulls directly from your order data, product catalog, and customer history. Building automations is the hard part. So it comes with conversational AI built into the core of the platform. It knows your full setup: tickets, automations, knowledge base, metrics, brand voice. Describe what you want. It does the rest.
- Built to fully resolve tickets, not just deflect or hand off
- Ask Yuma to build automations, analyze tickets, monitor performance, and more
- Connects to Gorgias, Zendesk, Kustomer, Re:Amaze, Loop, Recharge, and more
- Matches your brand voice across email, chat, and social; in any language, 24/7
- Comes with white-glove support
Indeholder tekst, der ikke er oversat
Sprog
Engelsk
Denne app er ikke oversat til Dansk
Fungerer sammen med
- Gorgias
- Klaviyo
- Kustomer
- Recharge
- ShipUp
- Zendesk
Kategorier
Kanaler
Automatisering af workflows
Priser
Vælg det abonnement, der passer bedst til din virksomhed.
Small Merchant
$850 om måneden
Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply.
14-dages gratis prøveperiode
Medium Merchant
$1,200 om måneden
Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply.
14-dages gratis prøveperiode
Indeholder tekst, der ikke er oversat
Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag.
Anmeldelser (9)
- 100 % af bedømmelserne er på 5 stjerner
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0 % af bedømmelserne er på 4 stjerner
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0 % af bedømmelserne er på 3 stjerner
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0 % af bedømmelserne er på 2 stjerner
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0 % af bedømmelserne er på 1 stjerner
Our biggest concern with AI support was whether it could actually handle WISMO tickets accurately. That's where Yuma has been really impressive.
Yuma has helped us automate a large portion of our order status inquiries without sacrificing the customer experience. Their approach is focused and practical. Instead of trying to answer everything, they build for specific use cases, which has led to much higher accuracy than we've seen with other AI tools.
The team has also been great to work with. They're responsive, easy to reach, and quick to turn feedback into improvements. We've been able to move fast, test new ideas, and continuously improve the experience for both our customers and support team.
Yuma is definitely worth a look.
Thanks to Yuma, we are closing 30% of our tickets without any human interaction, with 70% to 80% of customers satisfied.
It also allowed us to create advance auto pilots in order to make automatic changes in Shopify.
It is saving us time daily and we are very happy with the results so far.
We've been consistently impressed with Yuma. The danger with using AI for CX is always hallucinations. Their approach of building bots for specific use cases and limiting the amount of knowledge the AI can ingest for any given situation has driven unbelievably high accuracy. Some of our bots are consistently hitting 98% quality, which I've never seen another AI tool deliver. CSAT results are the same as our full team, at 4.7+. Their support team is remarkable. Any and all requests or features we've asked for have been built and set up in weeks. The team is very communicative and very easy to reach via Slack and/or email. They are proactive, often bringing suggestions to our team on how to improve our customer experience. Run, don't walk towards working with them!
Support
App-support leveres af Yuma AI.
Ressourcer
Denne udvikler tilbyder ikke direkte support på Dansk.
Lanceret
7. maj 2025
Dataadgang
Denne app skal have adgang til følgende data for at kunne fungere i din butik. Se hvorfor i udviklerens politik om beskyttelse af persondata .
Se kundedata:
Følsomme data, enheds- og aktivitetsdata
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Følsomme data
Navn, mailadresse, telefonnummer, fysisk adresse
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Enheds- og aktivitetsdata
Geolokation, IP-adresse, browser og operativsystem
Se data om medarbejdere og bidragydere:
Butiksejer, blogbidragydere
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Butiksejer
Navn, mailadresse, telefonnummer, fysisk adresse
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Blogbidragydere
Mailadresse, IP-adresse, browser og operativsystem
Se og rediger butiksdata:
Kunder, produkter, ordrer, rabatter, gavekort, tilgodebevis, Webshop, tilpassede data, Shopify-administratorpanel, andre data
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Rediger kunder
Kundedata
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Se produkter
Lagerbeholdning, produktfortegnelser, produkter, kollektioner
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Rediger ordrer
Tildelt klargøring, ordrekladder, ordreklargøringer, klargøring, der administreres af shopejer, ordreredigeringer, al ordrehistorik, returneringer, forsendelsesoplysninger, tredjepartsklargøring
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Rediger rabatter
Rabatkoder og kampagner
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Rediger gavekort
Gavekort
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Rediger tilgodebevis
Tilgodebeviskonti, transaktioner på tilgodebeviskonto
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Se Webshop
Betalingsside, sider i webshop
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Se tilpassede data
Definitioner af metaobjekter, metaobjekter
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Se Shopify-administratorpanel
Juridiske politikker
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Se andre data
Landestandarder, lokationer, Indstillinger for Shopify Markets, betalingsbetingelser, prisregler, udgivelser af produkter på salgskanaler, købsmuligheder, oversættelser
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