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“Unlimited” plans... Retrospectively subject to storage limits and extra charges...
We chose Zakeke’s “Unlimited” plan when we signed up years ago on the understanding that storage would be unlimited. We invested considerable time and money developing our platform around their 3D configurator.
In August 2025, Zakeke announced storage restrictions and introduced new plans, charging additional storage fees. Our account, still in development, had already about 75gb of usage. Zakeke, without consultation, limited it to 5 GB even though the subscription continued (to this day) to be labelled as “Shopify UNLIMITED”.
We disputed these restrictions as they do not reflect the agreement we originally entered into. And after a number of lengthy emails back and forth and months of being charged for over usage, Zakeke has made us an offer as "a gesture of goodwill" and we have now 50GB included in our plan.
From our perspective, the commercial arrangement has changed after we invested in the platform, leaving us under pressure to pay more or constrain our project while the plan still carries the “Unlimited” name.
Our dispute over the original entitlement and previous charges remains unresolved.
Storage transparency is another concern. The dashboard provides an overall usage figure and some deletion controls, but we still lack the detailed asset breakdown needed to understand and effectively manage the storage being charged.
For a business building a substantial product catalogue, predictable costs and clear terms matter. Based on our experience, we would advise merchants to think carefully before investing significant time and money, as Zakeke seem to be comfortable in changing their terms of business then enforcing them unto their existing customers retrospectively.
In other words, they will make you an offer you can't refuse...
Nice App - a few things that really stood out to us about Zakeke:
- Directly tied to the order: The finished design is linked straight to the Shopify order — no manual back-and-forth sending files around.
- Huge time savings on setup: Without Zakeke, we would have had to build the entire designer ourselves. This let us launch extremely fast, with far less development effort.
- Multi-language support: Since we need the designer in both German and English, it was great that translation just worked out of the box.
If you are interested on how we have implemented it -> you can try it out here: https://lemontaps.de/collections/nfc-cards/products/nfc-holzkarte-1
Thank you so much for your thoughtful review! We’re delighted to hear that Zakeke helped you launch your product designer quickly, without the time and development effort required to build a custom solution from scratch.
It’s especially rewarding to know that the direct connection between the finished design and the Shopify order has simplified your workflow, while the built-in German and English support made it easier to deliver a consistent experience across markets. Helping merchants reduce manual work while scaling efficiently is exactly the value we aim to provide.
The app provides all the features we need to offer our customers a smooth design experience for their custom drafts. The configurator loads quickly and is easy and intuitive to use. Zakeke’s support team is fast, helpful, and always finds a suitable solution quickly whenever we have questions or need assistance.
Thank you so much for your thoughtful review! We’re delighted to hear that Zakeke provides the features you need to offer your customers a smooth and intuitive design experience for their custom drafts.
It’s especially rewarding to know that you value the configurator’s speed and ease of use, as well as the responsiveness of our support team. Helping merchants find the right solution quickly whenever they need assistance is a key part of the experience we aim to deliver.
Great app with great support
Thank you for the five-star review! We’re really happy to hear that you’re enjoying Zakeke and that our support team has contributed to a positive experience.
We work hard to make product customization powerful without making it unnecessarily complicated, and having responsive support alongside the platform is an important part of that.
Nice App, we use it more then one year and has been working very good. Would recommend.
Thank you for your kind review! We’re very happy to hear that you’ve been using Zakeke for more than a year and that it has been working so well for your business.
Long-term feedback like yours is especially meaningful to us, because it reflects both day-to-day reliability and the value the app can bring over time. Thank you again for your recommendation and for being part of the Zakeke journey.
I am setting up a new store and had some questions about the options. I spoke with Goran and Gaia and both are awesome to get support from. Setting up Zakeke is very easy compared to other customizers honestly. I look forward to working with them for long term. There are lots of features the app provides and you can add so many cliparts and assign those cliparts to different products. Amazing!Thank you!
Thank you so much for your kind words! We’re really happy to hear that setting up your new store with Zakeke has been smooth and that Goran and Gaia were able to support you so well throughout the process.
It’s great to know you’re already appreciating how easy the setup is compared to other customizers, as well as the flexibility of features like clipart management across different products. We’re excited to support you for the long term and help you get the most out of your store as your customization experience grows.
We use Zakeke from few month now, we still have some works to make it perfect but already the system is working very well, i saw some comments that there is nobody to reply if you have a technical request , that is totaly wrong , we have full of the answers at our question .
So in fact we are really happy about the system and the business that generated for us these last weeks .
Hello and thank you for sharing your experience with us. We highly value our customers' opinions and make use of each feedback to improve the way we serve our clients every day. Your comment is one that confirm to us we’re doing the right job for your business, but we’re sorry that you left us a 1-star review, can we ask to kindly explain to us what went wrong with it? Feel free to reach our support team for further requests. Thank you
Cette application est hyper efficace.
Les nombreuses options pour paramétrer ZAKEKE selon vos besoins et envie sont indéniablement l'un des points forts.
Le support technique est très réactif, bravo !
This app appeared to be everything I needed and I was very wrong. I've never seen an app try to nickel and dime their clients so badly. Customer service is slow and unhelpful. They'll give you one answer to your question and then contradict themselves with a different answer to the same question; then offer to charge you an additional fee with a different app. I have invested a large amount of time into customization and I am now willing to throw that effort away and find a different app. I recommend to continue your search for this type of app and move along. Stay away from this product.
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with Zakeke did not meet your expectations, especially after the significant time you invested in configuring the app. We understand how frustrating it can be to receive inconsistent information from support or to encounter costs that were not clear from the beginning.
Transparency around pricing and reliable, consistent assistance are essential to the experience we aim to provide, and your comments highlight areas where we clearly fell short in your case. We take this feedback seriously and will use it to improve both the clarity of our communication and the quality of the support merchants receive.
Great app with extensive features. Integration into shopify is quick and easy. Customizable products can be created from existing shopify products, so the plugin can handle variant products and stock levels. It has many options to build pricing structures e.g. based on print type, print size, quantity and more. The front end is designed well and doesn't feel like an external tool at all.
We've tested several customization plugins, and this one finally has all the features we need. Plus, customer service has been really helpful with a few details we were missing.
We truly appreciate you taking the time to share such a detailed review. It’s great to hear that, after testing several customization solutions, you found in Zakeke the complete set of features your business needed, from a straightforward Shopify integration to the management of existing products, variants, and stock levels.
The ability to build flexible pricing structures while maintaining a storefront experience that feels fully integrated is something we care deeply about. We’re also glad our support team could help with the final details and make the transition to Zakeke as smooth as possible.
