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Amazing I thought it’s not real, but I managed to successfully purchaseed my phone charging holder and I got my order on time like 3-5 days
The process was smooth. The description and pictures were detailed and helpful. The payments and notifications went through quickly. The order confirmation email was neat, and professional and made me feel special.
Thank you so much for your wonderful feedback, GlowUp Drop Shop! We're thrilled to hear that the process felt smooth and that the order confirmation experience made you feel special — that's exactly the kind of impression we strive to create. Knowing that everything from product descriptions to payments went seamlessly means a lot to our team. We're excited to keep supporting your store's growth and look forward to many more successful orders together!
-Zendrop Team
Llevo apenas 4 dias usando la app y hasta ahora todo bien , super recomendada, vendo de parte de marc verdu , asi que de entrada ya tenia nocion de como operar , me gusta mucho la opcion de add any product , le da mucha versatilidad, tambien he tenido una experiencia satisfactoria con la parte de soporte , son muy atentos y a su vez es muy util tener una herramienta como el asistente virtual el cual puede tambien ayudarte en cualquier momento 24/7 (actualizacion) tuve un detalle por cobro doble ya que primero adquiri el Usage-Based Billing (UBB) y luego me uni al codigo promocional de marc verdu , solucione rapido el problema con soporte y me hicieron reembolso, realmente vale la pena zendrop para el que quiera intentarlo soy de mexico saludos
Nos alegra mucho que te hayas animado a empezar y que la experiencia haya sido tan positiva desde el primer dia! Que la opcion de agregar cualquier producto y el asistente virtual te hayan sido utiles es exactamente lo que buscamos. Bienvenido a Zendrop, Bonuri!
- The Zendrop Team
The BEST customer service! They were patient with my questions and gave me all the answers to make my experience better. Highly, highly, highly recommend.
Three highlys is high praise! Our support team will be glad to hear that patience with your questions made the difference. Really happy your first few weeks have gone this well, Kenitic Couture.
- The Zendrop Team
Canceling this. I did not see anywhere that it was a charge. I use it once and im upgraded a higher charge. I'll be Canceling it tonight.
Hi Kathy,
We are truly sorry for the frustration this has caused, and we completely understand your concern regarding the unexpected charge. We also apologize for the delay in our response; your review only showed up on our end today, otherwise, we would have reached out to you much sooner.
I'd love to share what I found on my end to give you full transparency and work toward making things right for you.
I want to make sure we get this fully squared away for you, so I have already reached out to you directly via email with the exact details of your account history, along with options to provide billing support. Please check your inbox for my message so we can connect and resolve this to your satisfaction.
–Darlene, Zendrop Customer Experience
I needed help with billing and Jobelle was a life saver. She was so kind, understanding and efficient. I wish that all online agents were as incredible as she is! Please promote her to be a trainer! Thank you Jobelle
Jobelle is going to love hearing this. We're so glad she made your billing question feel easy to sort out, and we'll be sure to pass along your kind shoutout to her and the team.
- The Zendrop Team
I had an excellent experience with Zendrop Support, especially with Nyka! She was incredibly kind, professional, and patient throughout the entire process. She resolved my issue quickly, processed my refund without any hassle, and kept me updated every step of the way.
I can confirm that I received the refund, and everything has been resolved perfectly. Nyka also took the time to answer my follow-up questions and made sure I fully understood my account status.
Thank you so much, Nyka, for your outstanding support and positive attitude. It's rare to come across customer service that's this helpful and caring. I'm very pleased with the experience and truly appreciate all your efforts. Keep up the amazing work!
Outstanding customer support! Jobelle went above and beyond to help me. She was incredibly kind, patient, and solved every question I had. As a new store owner, having this level of support means a lot. Zendrop has definitely earned my trust. Highly recommended!
Thank you so much for the wonderful review! We're thrilled Jobelle could support you with such patience and care as you get your store off the ground. Building trust with new store owners like you is exactly what we strive for. Welcome to the Zendrop family, we're excited to grow with you!
vey patient, understanding and respectful went until the end to explain it for me, even more than once !!!
Helpful
We’re sorry to hear about your experience. This is not the standard we hold ourselves to, and we understand how frustrating delivery delays can be for you and your customers. I’ve reached out to you directly to learn more about your orders and what happened. We hope you’ll give us the opportunity to make this right.
Shiza, Customer Experience Team
