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I wanted to cancel subscription and get a refund. Juan took care of this for me. I appreciate it greatly
怎么乱收费，都取消不掉订阅，骗子
Hi Lianrong,
Thank you for sharing your feedback, and I am truly sorry for the frustration this situation has caused. I completely understand how upsetting it is to see unexpected charges.
The charges you are seeing are likely related to Usage-Based Billing (UBB), which triggers when products are actively linked or imported to your store. To help clarify how this works, you can review our full Zendrop Billing Documentation: https://support.zendrop.com/en/articles/9917574-understanding-usage-based-billing-for-zendrop-subscriptions-through-shopify
We want to make this right and help you sort out your account immediately. I have just sent a direct email to the address linked to your store with the next steps to resolve this. Please check your inbox (and spam folder, just in case) and reply to me there so I can assist you with your subscription status and billing.
Looking forward to helping you get this resolved!
–Darlene, Zendrop Customer Experience
large choice of product and a very responsive customer care department. Two key components you need when you're running a dropship business.
You nailed it, Retail Rack! A big product selection and responsive support really are the two things every dropshipping business needs, and we're happy to be delivering on both.
- The Zendrop Team
We were having struggles with our membership plan. We asked for help and was taken care of quickly and effectively.
So glad the team got your membership plan sorted out quickly, Alluridale! We know those hiccups can be frustrating, so hearing it was handled effectively means a lot.
- The Zendrop Team
Im excited to get started! The Zendrop team is supportive when I email them with questions and when I need help.
We're excited for you too, NoblePaws! Welcome to Zendrop, we can't wait to see your store take off.
- The Zendrop Team
Zendrop is a great app to use and is very user-friendly. The platform is easy to navigate, making product sourcing simple and efficient. What stands out the most is their excellent customer support team. They are highly responsive, knowledgeable, and provide quick resolutions whenever assistance is needed. Overall, Zendrop has been a reliable and valuable tool for managing my business, and I would highly recommend it to anyone looking for a seamless dropshipping experience.
Thank you so much for your kind words and recommendation! We're thrilled to hear that you've found Zendrop easy to use and that our support team has been able to provide the assistance you need. Your feedback means a lot to us, and we're grateful to be a part of your business journey. We look forward to continuing to support your success!
I'm very greateful for the support I did get from Zendrops support. Very serviceminded stuff.
So glad our support team could take good care of you, Giftvivo! Being service minded is exactly what we aim for.
– The Zendrop Team
I had some minor issues when some product images did not populate to my store. Zendrop advised it may have been caused by a system update, they promptly fixed the issue and I was back in business. They were extremely responsive and attentive to my issue and resolved it quickly and professionally..
Hi David, thank you so much for updating your review and for your kind words! We are thrilled to hear that our support team was able to step in, resolve the product image issue promptly, and get your store back up and running smoothly.
System updates can occasionally cause temporary hiccups, but our team is always dedicated to handling them with the speed and professionalism you experienced. We truly appreciate your patience and your business. Wishing you continued success with your store!
Attached here is the help guide on how to easily get connected with our support team: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support
— Darlene, Zendrop Customer Experience
Zendrop has been a total game-changer for my shop! The automated fulfillment saves me so much time, and my customers love the faster shipping. and they have a good customer service?
What a joy it is to read this! Automated fulfillment saving you time while your customers get faster shipping is exactly the kind of win we love to hear about. And yes, the support team is always here for you too. So glad Zendrop has been a game-changer for your shop!
- The Zendrop Team
Zendrop is generally understood to be the prefered App for the Dropshippng Business. I have come to appreciate how Zendrop makes it easy to navigate through the App and how the Zendrop Assistant has made it easy for me to learn and understand the way this business is run. I am excited by the experience I am getting and I believe my Customers will benefit with the Best products and Faster Deliveries. I am looking forward to a great Customer Satisfaction.
Hearing that the Zendrop Assistant has made learning the ropes easier is exactly what we aim for! The excitement you're feeling right now is just the beginning, and we love being part of your journey. We're rooting for you and your customers to have a fantastic experience together.
- The Zendrop Team
