Arvostelut (1 275)
Tarkenna
-
Luokituksen mukaan
So far I've had a great experience in terms of order fulfilment and orders being processed. I would highly recommend Zendrop. I would however would prefer that when using the credit that's been accumulated on my account to be able to use a higher percentage of the credit as I can only use a small amount of it and have to pay at least 90% of the fulfilment myself. but apart from that everything is easy and smooth to navigate through. One extremely useful part of Zendrop is the Academy, full of tutorials and webinars weekly to help you grow your business amazing!!
Ten months in and still going strong, that's great to hear. Really glad the fulfillment side has been smooth and that the Academy webinars have been useful for growing the business. We hear you on the credit limits too, and we've passed that feedback along to the team.
- The Zendrop Team
I had some minor issues when some product images did not populate to my store. Zendrop advised it may have been caused by a system update, they promptly fixed the issue and I was back in business. They were extremely responsive and attentive to my issue and resolved it quickly and professionally..
Hi David, thank you so much for updating your review and for your kind words! We are thrilled to hear that our support team was able to step in, resolve the product image issue promptly, and get your store back up and running smoothly.
System updates can occasionally cause temporary hiccups, but our team is always dedicated to handling them with the speed and professionalism you experienced. We truly appreciate your patience and your business. Wishing you continued success with your store!
Attached here is the help guide on how to easily get connected with our support team: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support
— Darlene, Zendrop Customer Experience
Tout vas bien sauf que les prix que vous mettez barrer avant réduction sont fausse donc faut corriger ces erreur
Merci pour votre retour et pour les 4 étoiles! Nous entendons votre remarque concernant l'affichage des prix barrés avant réduction, et c'est exactement le genre de feedback qui nous aide à nous améliorer. Nous sommes heureux que le reste de votre expérience se passe bien.
- The Zendrop Team
Great service they are always trying to make it work.
We appreciate the four stars and the honest feedback on shipping times, Avenza. We know how much fast delivery matters to you and your customers, so notes like this really help. Glad to have you with us!
We have also sent an email for us to provide assistance. Hoping to hear back from you soon!
- Shiza, Zendrop Customer Experience
The Zendrop team followed up with me directly regarding my support requests and took the time to contact me by phone and email. I appreciate their effort to provide customer service and communication.”
Thank you for sharing your experience, we truly appreciate your kind words! We're glad our team was able to reach out directly and follow up on your support requests through both phone and email. Providing attentive, personalized communication is something we genuinely care about, and it's wonderful to know it made a difference for you. We look forward to continuing to support you on your journey!
-Zendrop team
I am editing my review due to some amazing support from the Zendrop support agent Shiza Latif. She did an above and beyond job in getting me the help I need to hopefully get my store launched! Thanks again Shiza Latif!! I would have given Zendrop a 5/5 except for there is so much information and tools available that it is taking time to even wrap my head around everything.
Thank you for your feedback. We completely understand your concern. Some features and services are available exclusively through our Paid plan, and we appreciate your perspective regarding feature transparency. We agree that having a clearer understanding of what each service includes is important when evaluating a platform. I've reached out to you personally to learn more about which features you'd like to explore and to see how we can best assist. We appreciate the opportunity to better understand your needs and improve your experience.
Shiza, Zendrop
This app was installed without a hitch and the process was flawless.
A flawless install is a good sign of things to come. Really glad setup went smoothly for Emeson Vintage Online, and thanks for taking the time to say so.
- The Zendrop Team
More products
Short and clear, we hear you on wanting a bigger selection. Feedback like this is genuinely useful for understanding where merchants want to see more. Appreciate the four stars, Whimzical Warehouse.
- The Zendrop Team
Zendrop is easy to use and customer support is very responsive. Pricing is comparable to CJdropshipping, and their academy is helpful for learning how to run a store. Overall, a reliable supplier.
Hi, Noreen!
Thank you for sharing your experience! We’re thrilled to hear that you find Zendrop easy to use and our support responsive. It’s great to know that our pricing, resources, and academy have been helpful in supporting your store.
We truly appreciate your kind words and are always here to assist you whenever you need us!
-Darlene, Zendrop
the customer service is friendly and willing to take feedback
We’re truly sorry to hear about your negative experience. Your feedback is very important to us, and we’d like the chance to make things right. I have reached out to see how we can make things right and turn your experience around.
–Shiza, Zendrop Customer Experience
