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Zendrop is excellent for Shopify, earning a 10/10 rating, but it is not compatible with TikTok Shop. When I upload a product to my TikTok Shop, no pictures are properly uploaded, and only a blue image is associated with the product.need some work for tiktok shop
We truly appreciate you taking the time to share this feedback. It’s great to hear that you’ve had such a positive experience with Zendrop overall, and we’re sorry about the TikTok Shop issues you encountered. We’ve reached out to learn more about your experience and what went wrong with the product images. We’d be grateful for the opportunity to understand this better and work toward a better experience for you.
Shiza, Customer Experience Team
Never use this platform. They will charge you 79 yuan during the 7-day free trial period and refuse refunds under various excuses. There is no way to reach customer service or file complaints. It is a scam app. The items on it are more expensive than those on other drop-shipping platforms. I only signed up for their 7-day free trial, yet my money was deducted. They did not restrict product uploads within the 7 days, and their claim of a 7-day unconditional refund is nothing but empty talk.
Hi 少亿, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
— Darlene, Zendrop Customer Experience
This app hijacked my live store's active theme without my consent. Immediately after installation, Zendrop published its own demo theme and deactivated the theme I was actively running — on a live store with paid ad traffic pointing at it.
For hours my customers landed on a completely wrong storefront: a purple "home and kitchen accessories" template with "Free Worldwide Shipping" and fake "LOW STOCK" banners, none of which belong to my brand. My real product page was buried under someone else's demo content. I genuinely thought my store had been hacked — I checked my users and payout account in a panic before realizing it was this app silently swapping my published theme.
Session timestamps prove it: my recordings were normal at 2:38, the theme was replaced at 2:57, and I touched nothing in between. This was the app acting on its own.
Publishing your theme over a merchant's active, live theme without an explicit, unmistakable confirmation is not a "feature" — it is reckless and it directly costs merchants money and trust. Any app that can silently replace what customers see on a store generating live sales is dangerous. I will not use a tool I can't trust to leave my storefront alone.
Uninstalling. Do not auto-publish themes over live stores.
Hi there,
Thank you for your critical feedback regarding the theme override on your storefront. I am deeply sorry for the panic, confusion, and disruption this caused to your live traffic and your business.I want to let you know that I have just sent a detailed message to your inbox so we can understand exactly what went wrong and help you resolve this. Please check your email when you have a moment, or feel free to reply directly here.
–Darlene, Zendrop Customer Experience
Taking a minute to make people aware that these are probably fake reviews. The "wholesale" price you'd pay for most of these items are $5-$10 higher than retail prices anywhere else on the internet (like amazon and walmart). And you still have to add your margin and shipping costs. Plus there is a $29-$79 monthly app fee. I'm not really sure what niche would benefit from this site.
Added after your response- your response is also a lie. I installed and UNinstalled the app in the last 3 days, not last year, and you have never reached out to me. Thank you for proving my point.
"The recurring application charge status for Zendrop - Dropshipping & POD was updated to cancelled.
August 6, 2026 at 2:07 PM EDT"
Thank you for your feedback. We reviewed our records and found that the store connected to this account has been disconnected from Zendrop since November 2025, with no active subscription or recent billing activity associated with it. I have also personally reached out to determine whether you may have used another Zendrop account so we can investigate further. Understanding the products and niche you were researching will help us identify any gaps in our catalog and overall experience. We appreciate any additional details you're willing to share.
Shiza, Customer Experience Team
怎么乱收费，都取消不掉订阅，骗子
Hi Lianrong,
Thank you for sharing your feedback, and I am truly sorry for the frustration this situation has caused. I completely understand how upsetting it is to see unexpected charges.
The charges you are seeing are likely related to Usage-Based Billing (UBB), which triggers when products are actively linked or imported to your store. To help clarify how this works, you can review our full Zendrop Billing Documentation: https://support.zendrop.com/en/articles/9917574-understanding-usage-based-billing-for-zendrop-subscriptions-through-shopify
We want to make this right and help you sort out your account immediately. I have just sent a direct email to the address linked to your store with the next steps to resolve this. Please check your inbox (and spam folder, just in case) and reply to me there so I can assist you with your subscription status and billing.
Looking forward to helping you get this resolved!
–Darlene, Zendrop Customer Experience
Canceling this. I did not see anywhere that it was a charge. I use it once and im upgraded a higher charge. I'll be Canceling it tonight.
Hi Kathy,
We are truly sorry for the frustration this has caused, and we completely understand your concern regarding the unexpected charge. We also apologize for the delay in our response; your review only showed up on our end today, otherwise, we would have reached out to you much sooner.
I'd love to share what I found on my end to give you full transparency and work toward making things right for you.
I want to make sure we get this fully squared away for you, so I have already reached out to you directly via email with the exact details of your account history, along with options to provide billing support. Please check your inbox for my message so we can connect and resolve this to your satisfaction.
–Darlene, Zendrop Customer Experience
i dont have zendrop installed but yet it showing that i have a account can someone fix it please
Hi there, thank you for taking the time to share your feedback. We're sorry for the confusion regarding an error messsage that you already have an account, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you.
— Darlene, Zendrop Customer Experience
Ladrones de dinero
Hola Herlin, lamentamos saber que tu experiencia con Zendrop te dejó con esta impresión. Tu feedback es importante para nosotros y nos gustaría entender mejor qué ocurrió. Me he puesto en contacto contigo directamente para conocer más detalles sobre tu experiencia y saber cómo podemos mejorar.
Shiza, Customer Experience Team
This company is a COMPLETE FRAUDULANT company. You can heed my words or not. Just a for instance, the Quantity of Products they put in your store is a Fictitious number, straight out of THEIR mouths.As told to me by Zendrop. They reaklly dont know what they have in stock.So this is the chain of Events. Your customer orders something because you show yiou have 100 in stock the order goes to Zendrop who actually has 0(Zero) in stock. Now what does that make you and your company look like??? You look like your company that you worked so hard to get going ,a SCAM STORE. If I could . I would gladly show you a Transcript of my conversation with a Live Zendrop employee, I GUARANTEE you after reading this transcript from beginning to end, You would not believe what you are reading. You will be shocked. And please, if anyone reading this, knows how I can post this Transcript, please let me know ASAP so I can prove this Review I am giving
Hi Gerhard,
I'm sorry for the frustration this experience has caused, and I'd like to continue assisting you with everything you need, including the sourcing requests you submitted to our team.
I understand this wasn't the outcome you were hoping for, and I can see why it left you questioning whether Zendrop is legitimate. I'm not writing this to make excuses, but to give you a clearer picture of how we operate so you feel more informed going forward.
Zendrop is a dropshipping company, which means we work with a network of suppliers who fulfill products only after an order has been placed. We aren't the supplier ourselves - we partner with multiple suppliers to fulfill our merchants' orders. We've put together an article that walks through exactly how this works, and I'd encourage you to take a look when you have a moment: https://support.zendrop.com/en/articles/8167075-zendrop-inventory-how-does-it-work
I've also reached out to you directly so I can help you further, share more details, and figure out how we can make your experience with Zendrop smoother moving forward.
-Darlene, Zendrop
Very Poor unaccountable customer service. I will revise my review once They do anything to resolve the poor platform experience, or will drop them and update this withe the continued lack of care they provide their customers.
Hi there, I'm sorry your support experience wasn't what it should have been. That's not the standard we hold ourselves to. I've personally emailed you to address your concerns directly and ensure you get the help you need. I hope you'll give us another chance to show you what Zendrop support can be.
— Darlene, Zendrop Customer Experience
