Zigpoll Customer Surveys

As an e-commerce business owner, having this customer survey app is a must for all retailers! Upon downloading it, I found the setup process to be quite straightforward. I've configured it to send out post-purchase surveys to my customers, and it's performing excellent in this regard. What I appreciate is its extensive range of features and settings, along with a comprehensive dashboard analysis. Among all the survey apps I've experimented with for my company, this one stands out as the most user-friendly, robust, and customizable. I'd like to express my thanks to Jason for the informative onboarding meeting and for being readily available to assist with any questions and provide technical support.

We were using a different system for a post purchase attribution survey and got almost no responses, and the second we installed Zigpoll, customers started using the survey. Now about 40% of people respond, which is wild. It does have a lot of flexibility in how you can customize it, so that's good too. The only downside is that the UX/UI internally is really confusing.

This app is lovely- it took me some trial and error to get it up and running but I am really happy with my results. I know I have only scratched the surface of its capabilities and I am excited to continue utilizing it! I have also experienced stellar customer service. Totally above and beyond! Highly recommend!

So far so good!
Both out-of-the-box surveys are great:
Post purchase was what I was looking for and then the abandoned checkout is very useful.
UI can feel a bit cluttered, but you get used to it quickly.
I couldn't find one setting, so reached out to support and they were very helpful and helped me solve it very quickly!

We love Zigpoll. It gives us fast insight into how our customers feel about the products and our website, so we can act quick to resolve issues or improve our site and offerings.

Love using this app for simple, to the point polls! There are so many options to choose from, and while they are a little overwhelming at first, getting up and running is easy. There are some caveats with mobile on some options to be aware of, but overall this app fits our needs perfectly.

As a small business, we love Zigpoll; it boasts remarkable user-friendliness, and the customer service is truly exceptional. We proposed a (minor) update to enhance the user experience, and Jason successfully executed it within a matter of hours. This level of responsiveness is truly remarkable and unheard of! Moreover, it's fantastic for gaining insights into where our customers are discovering us and understanding their skin types. 10/10, highly recommend.

Surveys are highly and easily customizable, they integrate seamlessly with Shopify, and the support team is there when you need them. Huge upgrade for us vs trying to integrate an external survey platform (like we were doing previously).

Customer service has gotten back to us incredibly fast (1-2 hours) any time we needed help. The free plan is amazing for getting set up and knowing if ZigPoll is the right fit. I love that we can put a widget or embed link on any page of our website as well as the easy integration with the Shopify order confirmation page.

Easy to use, plenty of different survey options, and great customer support. Would recommend. The exit page survey is worth it, especially for very small businesses just getting started.