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The app itself is great and brought really good results straight away so I was very excited to get the insights from my customers using Zigpoll. However, there are 2 concerns, which probably means I won't continue using it:
1. A response is each click from the customer so 3 basic questions (including asking if they have a moment to answer 2 questions) from one customer is 3 responses from my limit. I could see how I could really use the app in lots of ways but the way this works is too limiting, even as you upgrade the plan. It actually works against you using it!
2. Secondly, $100 is too much for a small business to pay to remove the logo. In all, I'm not sure I'll keep this now - a shame as it could really help my business, it just doesn't have the right pricing package.
Thanks for your honest feedback! Zigpoll can be used for a lot of different things so pricing is tricky to get right for everyone and it is why we chose the submission based model. That being said, we are always willing to work with our customers to find pricing that is inclusive of their individual needs and use-cases. I just sent you an email from jason@zigpoll.com in hopes I can get some more info from you so we can better accommodate you and learn how to improve our pricing model going forward. If you don't receive my email, please contact me at jason@zigpoll.com or by filling out the contact form on our website: https://www.zigpoll.com/contact . Thanks again!
This app blows surveymonkey out of the water! you can use all the features and test to see what works out for you right at the start. the limits are much more friendly on the free account. tech support is amazing if you are having issues or questions with your polls.
This integrates with shopify so you can have certain events from shopify trigger polls. I am using the after 11 days email the poll to my customer to get a post installation survey. I am using 24 hours after a cart is abandoned email the person for a poll why they abandoned. As a seller you need to know these things to be able to fix issues and most customers will not contact you but they will take a quick anonymous poll. The polls are great to setup. i wish i had found this before testing surveymonkey as they let you get 10 results. if you want to see more you have to pay a minumum of 55$ just to see your poll results. With zigpoll the fees are super reasonable and it costs you little to nothing to test it out with your customers.
We used zigpoll to gather post purchase feedback. Not only is it one of the most cost effective options, the company is extremely responsive to suggestions and improving the product. Highly recommended.
Amazing platform and even better service. Highly recommend all stores to use Zigpoll, the insights is incredible. Easy to use – simply plug and play!
Wonderful simple to set up platform that works seamlessly.
10/10
Very useful
Love this app and amazing support!
super App! einfach zu bedienen und sehr hilfreich
Amazing app, amazing service! Highly recommended
