Zigpoll Customer Surveys

I needed a post purchase survey. I’m not technical at all so asked support for help. An almost immediate response by Jason and it’s all set up! 10/10 for customer support with this company. Thank you.
Update: Nov 2025, I had an issue with my store, (no fault of the app itself) and again Jason has gone above and beyond to fix my issue. The support that comes with this app is second to none! So happy I chose Zigpoll. Thank you very much.

I hardly got post purchase responses. Then I installed Zigpoll and reached my limit in less than a month! Highly recommend, fantastic to get customer purchasing insights in real time.

I have had Zigpoll installed for about two months now, and I have been getting really useful information back from our customers. The information has enabled us to improve our offering, our product page, and other elements to our service. The support is great too, with real people to communicate with.

Zigpoll has been great in helping us run our post-purchase survey, and Jason's support has been excellent. Had an issue with editing a live survey and some data loss, and Jason was able to push through an update and resolve our issue in just a couple of days. Very much appreciated the quick turnaround and the attentive customer service!

Very powerful and useful app. I like the way it integrates directly with Shopify, but at the same time you can run a survey outside of Shopify which I did for a post abandoned checkout survey. I got excellent quick support from Jason in setting up my surveys. On top of this, the pricing is very reasonable.

Small independent studio's work, very nice ux in Survey, but the UX in the "Account - Metrics" needs to improve. there is some small bug but its bearable in Survey.

As an e-commerce business owner, having this customer survey app is a must for all retailers! Upon downloading it, I found the setup process to be quite straightforward. I've configured it to send out post-purchase surveys to my customers, and it's performing excellent in this regard. What I appreciate is its extensive range of features and settings, along with a comprehensive dashboard analysis. Among all the survey apps I've experimented with for my company, this one stands out as the most user-friendly, robust, and customizable. I'd like to express my thanks to Jason for the informative onboarding meeting and for being readily available to assist with any questions and provide technical support.

We were using a different system for a post purchase attribution survey and got almost no responses, and the second we installed Zigpoll, customers started using the survey. Now about 40% of people respond, which is wild. It does have a lot of flexibility in how you can customize it, so that's good too. The only downside is that the UX/UI internally is really confusing.

This app is lovely- it took me some trial and error to get it up and running but I am really happy with my results. I know I have only scratched the surface of its capabilities and I am excited to continue utilizing it! I have also experienced stellar customer service. Totally above and beyond! Highly recommend!

So far so good!
Both out-of-the-box surveys are great:
Post purchase was what I was looking for and then the abandoned checkout is very useful.
UI can feel a bit cluttered, but you get used to it quickly.
I couldn't find one setting, so reached out to support and they were very helpful and helped me solve it very quickly!