Zigpoll Customer Surveys

I used this app to establish customer service surveys for my company. Being a person that struggles somewhat with super techy data, I asked for a lot of help and also a lot of questions. Jason Zigelbaum was absolutely fantastic!! He answered every question promptly and made it easy to understand and follow. If it was something he could do for me, he would tell me exactly what he needed and then would create exactly what I asked him for!! Best service I have received from any company in a long time!! Thank you, Jason! Thank you Zigpoll!

I just setup this app yesterday. It was super easy to figure out. I set up a quick survey to see how my users navigated the website, and gave them a discount code for filling out the survey. Then today I set up an email collection. Integration with MailChimp was as easy as copying my API key from Mailchimp and pasting it into a field in the Zigpoll settings area. I'm currently using 2 other methods of collecting user data or having engagement. I think I really like Zigpoll better than either of the others. The user interface is pretty easy to figure out and if you are at a loss of what to do, the examples on the Zigpoll website will surely get you pointed in the right direction.

The app itself is great and brought really good results straight away so I was very excited to get the insights from my customers using Zigpoll. However, there are 2 concerns, which probably means I won't continue using it:
1. A response is each click from the customer so 3 basic questions (including asking if they have a moment to answer 2 questions) from one customer is 3 responses from my limit. I could see how I could really use the app in lots of ways but the way this works is too limiting, even as you upgrade the plan. It actually works against you using it!
2. Secondly, $100 is too much for a small business to pay to remove the logo. In all, I'm not sure I'll keep this now - a shame as it could really help my business, it just doesn't have the right pricing package.

This app blows surveymonkey out of the water! you can use all the features and test to see what works out for you right at the start. the limits are much more friendly on the free account. tech support is amazing if you are having issues or questions with your polls.
This integrates with shopify so you can have certain events from shopify trigger polls. I am using the after 11 days email the poll to my customer to get a post installation survey. I am using 24 hours after a cart is abandoned email the person for a poll why they abandoned. As a seller you need to know these things to be able to fix issues and most customers will not contact you but they will take a quick anonymous poll. The polls are great to setup. i wish i had found this before testing surveymonkey as they let you get 10 results. if you want to see more you have to pay a minumum of 55$ just to see your poll results. With zigpoll the fees are super reasonable and it costs you little to nothing to test it out with your customers.

We used zigpoll to gather post purchase feedback. Not only is it one of the most cost effective options, the company is extremely responsive to suggestions and improving the product. Highly recommended.

Amazing platform and even better service. Highly recommend all stores to use Zigpoll, the insights is incredible. Easy to use – simply plug and play!

Wonderful simple to set up platform that works seamlessly.

10/10

Very useful

Love this app and amazing support!