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Fantastic app! Did exactly what I needed to create linesheets and catalogs. It was very easy to use and I was able to produce what I needed within minutes. Excellent features and options. Truly excellent customer service!
Angeles is an amazing support who has taught us how to get the very best out of this super handy app. It saves us so much time and effort.
We are so happy with the customer service that we've gotten with this app. Their willingness to create a custom template for us that implements all of the fields we need and help answering questions makes this the best option for product catalogs. Highly recommend.
Es una excelente herramienta para acompañar Shopify, tienen un soporte y atención excelente super sencillo para crear catálogos de manera rápida y muy completa
The catalogs are deconfigured by themselves, they lose the discounts that you apply, the cover images are lost and the worst thing is that the catalog disappears, I invested advertising to spread them and I was left hanging, the support is bad since they do not solve and they do not have clear proposals to such lacks errors, I do not recommend it, they waste their time and money
Dear, Eduardo.
We apologize for the early inconvenience that you had with our app, and we appreciated having the chance to work with you to resolve this situation. Let us know if the solution we provided to you is now working fully to your satisfaction.
Providing a great customer experience is very important to us, and we are sorry that you had that initial challenge. Hopefully, you can modify this review.
Sincerely,
ZINation Team.
Great, straight forward! Great customer service!
At first glance actually a cool app. But when trying to reach out for support. Nobody answers. I am now waiting 7 days.
Hello, thank you for bringing your concerns to our attention. We genuinely appreciate your initial positive remarks and sincerely apologize for any subsequent frustrations you experienced with our support service.
Having reviewed your case, our records indicate that our support team did respond to your inquiries promptly. We sent replies on July 4th and July 8th, within our operating hours. We understand that the perceived wait time might have been longer, and we sincerely regret any inconvenience this may have caused.
In a bid to better assist you, I've personally reached out to you again via our support channels to guide you through your concerns and address any unresolved matters promptly. Please, do check your email and connect with me so we can collaboratively work towards a suitable resolution.
Your satisfaction is paramount to us, and your feedback is instrumental in improving our services. We would appreciate it if you could consider updating your review to reflect the accurate information provided and our ongoing efforts to rectify the situation.
Thank you for your understanding and cooperation.
We use this app a lot for our business and although there is room for improvement, the customer service has been so awesome. They have really taken the time to work with us. At first it was a bit difficult to get a hold of anyone but as soon as I got in contact with Matias, it has been smooth sailing ever since. Everyone I have spoken to so far has been a great help! They are making the changes that we need to create and customize our catalog seamlessly, and we appreciate how much they are listening to our feedback. I have tried other apps but ZINation's Wholesale Catalog Maker is our #1 choice for shopify integration.
We have been customers of this company for over 5 years. When I went back through my invoices, they had been charging us for two different apps. We only had one catalog published (40 pages) and we were being charged $45 per month. When I brought it to their attention, they required me to prove when we started using their services and that I had not subscribed to their additional services. How do you prove you DIDN'T do something? How many services does a company have to buy just to publish a 40-page catalog? Shady, think twice before using this company, I found so many better alternatives once I started looking. I became complacent because we had used them for so long and I didn't check over my invoices. Fool me once shame on you, fool me twice shame on me. I'm not going to be fooled twice.
Dear Jaktgear team,
We are sorry for any inconvenience caused by our apps. We have been trying to contact you via email to explain the issue of double-charging you have been experiencing with our app. Our company values transparency and honesty, and we want to clarify that you have been subscribed to two of our apps since 2021, All in One Wholesale Catalog (Catalog Maker) and Lookbook Creator. You subscribed to Catalog Maker on February 6, 2020, and to Lookbook Creator on April 10, 2021. If you did not cancel your Catalog Maker subscription or notify us about the cancellation, you are still subscribed to it and will continue to be charged.
Many customers use both apps, so we cannot cancel or remove a subscription for you without a request from you. To help us assist you, we requested a screenshot of the last payment, as your subscription to the Lookbook app appeared to have expired on our end. We did not ask for proof of subscription.
Please respond to our emails so we can help resolve this issue for you.
Thank you.
We are using this app to have an interactive wholesale catalog. We looked at many options and most were cost prohibitive and difficult to use. Zination really hit it out of the park with this app. Although it takes a little upfront work it is more flexible and easier to use in the long run than the enterprise level apps. It is very intuitive and I was able to start linking my products to our catalog within a few minutes of importing them. I highly recommend giving this app a try if you would like give your wholesale customers a convenient order process.
