Zipchat AI Chatbot & Live Chat
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I am new to zipchat and ai agents for ecomm. I understood the potential but there is actually much more things possible to do than I thought. I was not sure if Clients would interact with the chatbot but there are a lot of conversations each day (currently about 5-10% of visitors interact with it) so I definitely recommend any ecomm to implement one.
Zipchat is great and already proved efficient from week 1 (it takes some time to calibrate it with looking what clients are looking for in terms of info).
Onboarding call was great too, installation simple and easy.
Thanks so much for sharing this! Love that Zipchat already beat your expectations in week 1, and that you're seeing real interaction from your visitors. You nailed it on the calibration too: a little tuning early on goes a long way. Welcome aboard, and thanks for recommending us! 🙏
We recently moved from Gorgias to Zipchat.ai and have been very impressed so far. The platform was quick to pick up content from our website, making the setup process smooth and efficient.
The AI recommendations have been excellent and feel very relevant to our customers’ needs. Overall, Zipchat.ai has been easy to use, effective, and a great addition to our customer support setup.
We would definitely recommend trying the 7-day free trial. We are also hoping they bring out an app version soon, as that would be very useful. One feature we feel is currently missing is a timestamp on replies from team members, so we can easily see how quickly we were able to respond to customers. We would also like to attached images or documents for customers for further reading, so far only our customers can attached files.
Alessandro & the team were great to work with.
Overall, we’ve had a very positive experience and would recommend Zipchat.ai to other businesses.
Thanks so much for the thoughtful review, and welcome over from Gorgias! Great to hear the setup was smooth and the recommendations are landing well with your customers. We really appreciate the feature notes too: reply timestamps and letting your team attach files for customers are exactly the kind of suggestions that help us improve, so we'll pass them straight to the product team. An app version is on our radar as well! Alessandro and the team will be glad to hear the shoutout. Thanks for recommending us! 🙏
Zipchat è stato veramente semplice da configurare, fa praticamente tutto in automatico.
Il setup è stato facilissimo e il sito viene scansionato in automatico dal programma. Con un buon prompt è stato veramente semplice riuscire ad andare live in tempi record.
Abbiamo anche avuto il piacere di conoscere Alessandro Valenti che ci ha dato ottimi spunti e suggerimenti per sfruttare al meglio il nostro piano.
Grazie mille! Setup facilissimo, scansione automatica del sito e live in tempi record... non potremmo chiedere di meglio! Siamo felici che Alessandro vi abbia dato spunti utili per sfruttare al massimo il piano. Grazie di cuore! 🙌
Very thorough and helpful onboarding. The team are clear and explain everything very well. Answered all of my questions and scheduled follow up for anything we couldn't do on the call. Looking forward to seeing how the app supports the team and our customers.
Thanks a lot for the kind words! We always want everyone to leave onboarding with every question answered, so we’re glad the follow-up helped tie up the loose ends. Can’t wait to see how Zipchat supports your team and customers, and we’re here whenever you need us.
As a niche beauty brand, helping customers find the right products is key - and ZipChat does this with ease. It immediately surfaced the key issues our customers were running into and started guiding shoppers who weren't sure what they were looking for, turning browsers into buyers.
The upselling is seamless and natural, and we've seen a real impact on AOV & Sales. But what's impressed us just as much is the support side. The app handles customer questions and order issues so well that our team saves an enormous amount of time every week.
Zipchat answers questions, increases sales, and actually understands the nuances of a niche product catalog. We couldn't recommend them enough!
Thanks so much for this! A niche beauty catalog is no easy thing to navigate, so hearing that ZipChat surfaces the right products and turns browsers into buyers means a lot. Higher AOV, time saved, seamless upselling... that's the whole package right there. Couldn't be happier to have you with us! 🙏
Zipchat has been a very useful chatbot solution for our Shopify store. The setup process is straightforward, and once everything is configured, it works really well.
It's especially valuable for stores operating in multiple countries outside their main market, helping provide a better customer experience across different languages and regions.
The support team is responsive, knowledgeable, and always ready to assist with any questions or issues that come up. Their willingness to help has made the experience even better.
Overall, we highly recommend Zipchat to any Shopify store looking to improve customer support and engagement.
Thank you so much for the thoughtful review! We're thrilled Zipchat is helping you deliver a great experience across your markets, and that our support team has been there when you need them. Really glad to have you with us! 🙏
We installed Zipchat (Enterprise Plan) a few months ago and the change is huge: reduced customer care tickets, more sales efficiency, ...and I'm amazed by the number of visitors who chat with the AI agent.
More than an App, Zipchat has actually great people that help you for the onboarding, answer to all your emails and create custom solutions based on your business needs.
5 stars is more than deserved, thank you guys!
Thank you so much! Hearing about the drop in tickets and the boost in efficiency genuinely makes our day. And we're so glad the team has made the onboarding and support feel personal — that means a lot to us. Thanks for the 5 stars, we're lucky to have you! 🙏
il chatbot funziona bene, si integra perfettamente con lo store e l'assistenza aiuta per qualsiasi problema
Grazie mille! Integrazione perfetta con lo store e assistenza sempre pronta: proprio come deve essere. Vi ringraziamo! 🙌
Great app! Set-up is really friendly....And it works!! Useful if you are teeny tiny or a large BEAST of a store.
Ha, love it! Whether teeny tiny or a full-on beast, we want every store to get real results, so we’re glad setup was easy and it’s doing its job. Thanks for the great review!
App ben fatta e con tante funzionalità utili. Ottimo onboarding
