Zipchat AI Chatbot & Live Chat

I recently started using ZipChat.ai to automate customer service for another one of my online stores. Having successfully used it for a previous store, I knew it would be a great fit. This new store, however, presents many variables that significantly increase the customer support workload. I couldn't be happier with the results. The AI is incredibly knowledgeable and consistently provides detailed and accurate responses to customer inquiries. It's truly impressive how well it understands and handles a wide range of questions.

A special shoutout to Luca from ZipChat, who was exceptionally helpful in getting everything set up correctly. He made sure the system was perfectly aligned with my business objectives, and his support made the entire process seamless and efficient.

Overall, ZipChat.ai has significantly improved my customer service experience, and I highly recommend it to any business looking to enhance their customer support operations. It's a no brainer for any online store. Definitely leaving money on the table by not having this enabled on your website.

One of our hot apps, we've been using Zipchat for over months. Customer engagement is fantastic, conversion rate is very high. The support team is incredibly helpful.

Zipchat has very good AI capabilities, which makes it easier to train. The ability to edit the bot’s responses is incredibly useful and allows us to tailor the bot to our unique business needs. The chat support is usually very responsive. Unfortunately, we are unable to use this bot on our gated Shopify B2B sites since the bot cannot scrape that data, but it works well on our public-facing B2C website.

We use Zipchat for our wireless earbuds business, soundsgood.ca, and it is very helpful in assisting clients with common problems. This allows us to offer instant support 24/7. If the bot cannot resolve an issue, it directs the client to our email support.

The bot also helps visitors better understand our products and make more informed choices.

You need to train the bot, and while it's not perfect, it's still pretty awesome!

We've been using ZipChat AI on our Store and are thoroughly impressed with its seamless integration and ease of use.

The AI significantly enhances our customer service by providing responsive, personalized interactions that reflect our brand's voice and ethos.

Customers appreciate the instant support, and the AI's adaptability makes it feel like a natural extension of our team. ZipChat's robust functionality and excellent customer service have made this a worthwhile investment for improving our customer engagement and sal.

Not a good experience at all, once I remove the app it appear in the Botton of my website I can't remove it. they are advertising the app in my website without my permission. I neves had an issue like that with an app, plus didn't work as I need it.

Amazing App! Fast and optimised answers for our customers with a conversion rate of 15%! Recommended :)

Installation is extremely easy and the results are impressive.

Not only did it help me get more orders from hesitant customers, but it also tipped me off to what the most common questions from customers are to include on my product pages.

Very good, however little tweaks here and there would be welcome for multilingual use and a follow up by email for unresolved chats (chat history in the emails sent out to avoid having to go back to the app to see the conversation). But in general very well made, easy to use and seems like they are very open to requests for modifications and ideas. Highly recommended and we have tested lots of these AI bots and in general they are slow and clunky for ecommerce sites with many products and technical questions. This one is blazing fast also. We cant wait to see the improvements as they are launched.

The setup process is very easy, linking to our Shopify store it automatically scanned our store to build its own knowledge base. We have only had to make a few minor wording adjustments to teach it and fill in some blanks, and it adapts very quickly to any changes we make to pages. The responses are phrased very professionally and you can trust even minutes after the initial setup it will be giving accurate answers based on the information it compiled from scanning your store pages. Further, any questions we had after installing the app were answered very quickly by the support team.