Zipchat AI Chatbot & Live Chat
Erfüllt unsere höchsten Standards für Leistung, Design und Integration. Weitere Informationen Wird in einem neuen Fenster geöffnet
Rezensionen (209)
Anpassen
-
Nach Bewertung
Ottima AI di supporto per i clienti in caso di dubbi o altro. Facile da installare
Uso questa chat da una settimana e posso dirmi super soddisfatta. Senza competenze particolari ho provato a scrivere un prompt e ZipChat ha restituito dei risultati molto pertinenti (vendo prodotti estremamente tecnici, quindi non era un compito facile). Grazie ZipChat!
Grazie a te! Sapere che ZipChat se la cava bene anche con prodotti molto tecnici, e senza bisogno di competenze particolari, è esattamente ciò a cui puntiamo. Felicissimi di averti con noi! 🙏
Running SmoothieDog out of Bulgaria, we needed a chatbot that could actually hold a conversation in Bulgarian — and Zipchat just works. It trained itself on our flavors, ingredients, and shipping policies, recovers carts on autopilot, and handles the everyday "is this OK for a sensitive stomach?" questions without us touching the inbox. Easy 5 stars.
Thank you so much! Knowing Zipchat handles everything from Bulgarian conversations to those "is this OK for a sensitive stomach?" questions — all without you touching the inbox — is exactly what we love to hear. Easy 5 stars right back to SmoothieDog! 🙌
Our team was initially skeptical about chatbots in general, but we decided to give ZipChat a try, and it has exceeded our expectations! It's not your typical chatbot. As e-commerce owners, we have full control over the responses and the training materials for the agent. Even better, it actually drives sales! Our customers are very satisfied with the quality of the service. Additionally, ZipChat's support is excellent. We can definitely recommend this product!
Thanks so much for giving us a shot despite the skepticism! Going from "not sure about chatbots" to "it actually drives sales" is our favorite kind of turnaround. Love that you and your customers are happy. Thanks for recommending us! 🙏
Zipchat has been a real golden nugget for our store. The AI chat genuinely helps customers find the right products, and it's quickly become a key part of how shoppers navigate our site. Beyond the product, the team is incredibly helpful. A special thanks to Alessandro, looking forward to expanding our use of Zipchat together. Highly recommended.
Thank you so much! "Golden nugget" might be our new favorite compliment. Thrilled it's helping your shoppers find exactly what they need, and Alessandro will be glad to hear the shoutout. Excited to keep growing together! 🙏
We tested Zipchat extensively, had a video call with support, set everything up according to the help section, and tried to optimize it over time. In summary, Zipchat probably works very well with mainstream shops, but less well with niche shops like ours. In fact, we lose potential customers every day who are “put off” by the AI's responses. Despite extensive subsequent response corrections as specified by the app, we were never able to stop this. We had the impression that these corrections were simply not taken into account.
According to support, instructions must be accommodated in the very limited text field, which—according to support—is possible, but we were unable to do so in a way that allowed the AI to advise properly. The random suggestion of products is a lottery game, not a targeted action, so even when potential customers specifically ask for products for men, they are given random suggestions – so far, nothing specifically for them, even though it is explicitly stated in the product descriptions. Support kindly offered to put together customized instructions for us, which we unfortunately never received. We have therefore paused the chat in order to avoid losing more customers. We will cancel before the next renewal unless there is an update that significantly improves the situation.
Update, one month later: So far, I’ve only received empty promises. I canceled the app so I wouldn’t have to pay the monthly fee again for nothing. Too bad, because the app sounded promising.
Thank you for taking the time to lay this out in such detail. We won't sugarcoat it: this isn't the experience we want anyone to have, and we're sorry we fell short, both with the product fit for your niche and, just as importantly, with the follow-through we promised and didn't deliver.
The custom instructions you were offered and never received should have reached you. That's on us, and we understand why the empty promises eroded your trust.
Your feedback on product suggestions and the limits of the instructions field is genuinely valuable, and we'd like the chance to act on it properly. If you're open to it, reach out to us directly and we'll escalate your case to senior product and success team members, no generic responses, no handoffs that go nowhere. Even if you've already canceled, we'd value the opportunity to better understand your niche use case and show you what we've improved.
Either way, thank you for giving Zipchat a real, thorough try. That you wanted it to work comes through clearly, and we're sorry we didn't meet you there.
Onboarding molto semplice e team preparatissimo.
Supporto immediato
Grazie mille! Onboarding semplice, supporto immediato e un team sul pezzo: proprio come dovrebbe essere. Vi ringraziamo! 🙌
Ottimo onboarding con Alessandro.
Velocissimo e molto preparato.
Grazie mille! Felici che l'onboarding con Alessandro sia stato rapido e in buone mani. Gli giriamo volentieri i complimenti! 🙌
Wir sind absolut begeistert vom KI-Agenten von Zipchat!
Der Sales Agent ist wirklich genial und hat unsere Website auf ein komplett neues Level gehoben. Seitdem er im Einsatz ist, werden Besucher viel gezielter abgeholt, Fragen sofort beantwortet und Interessenten deutlich effizienter durch den Funnel geführt.
Was uns besonders beeindruckt:
Extrem schnelle und präzise Antworten
Klare Verkaufsführung ohne aufdringlich zu wirken
Spürbar mehr qualifizierte Leads
Deutlich höhere Conversion-Rate
Der KI-Agent arbeitet wie ein echter Top-Sales-Mitarbeiter – nur rund um die Uhr verfügbar. Unsere Kunden fühlen sich sofort verstanden und professionell betreut.
Für uns ist Zipchat ein echter Gamechanger im Online-Vertrieb. Wer seine Website nicht nur informativ, sondern verkaufsstark machen möchte, sollte diesen KI-Agenten unbedingt einsetzen. Absolute Empfehlung!
Vielen Dank für diese begeisterte Bewertung! Ein KI-Agent, der wie ein Top-Verkäufer arbeitet, nur eben rund um die Uhr... genau das ist das Ziel. Mehr qualifizierte Leads, höhere Conversion und Kunden, die sich verstanden fühlen: besser geht's kaum. "Gamechanger" hören wir natürlich besonders gern! 🙌
Die App hilft uns sehr. Weniger Kundenanfragen beim Kundendienst. Zudem steigt es den Umsatz.
