Zipchat Chat IA & Chat en Vivo

Zipchat is a fantastic solution for ecommerce operators. The interface is clean and easy to use, especially when compared to other alternatives in the App Store. The support documentation is strong and ready to be integrated into other LLM solutions to create your prompt and teach you how to use the app.
If you take the time to learn how to set up everything and write and tweak the prompts for the AI chatbot to use, it becomes an invaluable asset to your business and to your tech stack. You just need to be careful when creating the prompts so the chatbot does not waste AI replies that are left unanswered and that consume your monthly quota of AI replies.
Highly recommended and a no-brainer for any Shopify store, in my opinion.

We're really happy with Zipchat. The platform is super intuitive and efficient — it’s been a game-changer for our customer service and marketing automations. But what really makes the difference is the team behind it: helpful, fast, and genuinely kind. They've been incredibly supportive whenever we've had questions or needed help. It's a pleasure to work with people who care so much about their product and their clients. Highly recommended!

Been searching for a long time for a solution to having a good AI in Whatsapp and found it here. Very easy to set-up, great options to correct mistakes so the AI learns from it, very good customer service that combines humans (i think hehe) and AI. Can't recommend it enough

Zip Chat is simply amazing! It's incredibly easy to set up, and it seamlessly integrates into my business. What’s even better is that my customers have started complimenting the AI chatbot itself, which is something I didn’t expect. It handles inquiries smoothly and provides such a personalized experience that people think they’re chatting with a real person. It's really helped streamline customer support and get more orders in!

Abbiamo avuto il piacere di fare una call questa mattina con Alessandro Valenti, Head of Customer Success di Zipchat, e siamo rimasti davvero molto soddisfatti.

Abbiamo apprezzato tantissimo la sua disponibilità, la professionalità e soprattutto la capacità di rispondere in modo chiaro e concreto a tutte le nostre domande. Oltre a questo, ci ha dato anche spunti e punti di vista diversi sul nostro lavoro, aiutandoci a vedere alcune dinamiche da nuove prospettive.

Confrontarsi con persone preparate ma allo stesso tempo disponibili e genuine fa davvero la differenza.

Grazie ancora Alessandro per il tempo dedicato e per il supporto!

Ottimo AI per rispondere a domande comuni sul proprio ecommerce. Assistenza top.

Onboarding was very easy. Great service.

ZipChat is getting better and adapting to clients' needs.
The support has been very good and has helped us tailor the product to support the client's questions and recoup valuable time, which our team would have personally spent their time answering
We have seen excellent progress in the short time we have been using ZipChat

This is a very positive game changer. An absoute must on any ecommerce site. Thank you.

Zipchat has been an impressive AI agent. It responds quickly, understands what our customer is looking for, and helps guide them to the right products with ease. They are constantly adding new features. I'd like to say we will be using this agent for a long time!