Zipchat AI Chatbot & Live Chat
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Servizio eccellente! Ho aumentato le mie vendite da subito. Chat AI molto ottimizzate. Partner da avere!
Grazie mille! Vedere le vendite salire fin da subito è il miglior inizio possibile. Felicissimi di essere al tuo fianco, continuiamo così!
Utilizzo da poco il servizio zipchat e devo dire che è molto funzionale ed intuitivo. Avendo molta poca esperienza dopo la prima configurazione ho richiesto un supporto al team zipchat e mi hanno supportato tramite call. Devo dire che il referente Alessandro è molto preparato e disponibile ad aiutare, nonchè illustrare le basi di funzionamento dell'app. Inoltre durante la call ha ottimizzato in tempo reale alcuni setting (non proprio idonei) che avevo impostato io e in aggiunta si è appuntato una modifica che ha notato durante la call e che ha effettuato poi offline. Se cercate un app intuita e che vi aiuta realmente zipchat è valida e per qualsiasi supporto il team è preparato. Consiglio
Grazie mille per la recensione così dettagliata! Felici che l'app si sia rivelata funzionale e intuitiva fin da subito, anche partendo con poca esperienza. Alessandro sarà contentissimo di leggervi: ottimizzare i setting in tempo reale e annotarsi le modifiche da fare è esattamente il tipo di supporto a cui teniamo. Grazie per il consiglio! 🙌
We've been using Zipchat for a few months now after moving from Tidio. It is an extremely well-formatted app. We evaluated several AI, sales, and customer service applications, and Zipchat stands far above the rest—not only in its features and content, but also in its pricing.
The AI chat constantly amazes me, often handling conversations better than a human agent. Looking back at some of the chat logs, clients clearly have no idea they are speaking with an AI. I have no hesitation in recommending.
We've been running Zipchat for the last month and it's been proactively helping customers find what they need quickly and selecting the right products they need to add to their cart.
The technical nature of the business means customers can have questions to understand what they need to have a full working setup, and we've given zipchat all the context it needs to be able to answer those questions, which it's doing impressively well.
We're just a few weeks into using Zipchat but it has been a great tool for us thus far. It handles most conversations very well and the AI-assisted search is superior to the custom solution we had in place on our site. We have yet to integrate this tool with our social media accounts or other channels but as a support tool on our main site it has been impressive.
Thanks so much for the kind words! Really glad the AI search is already outperforming your old custom setup, that’s exactly what we love to hear a few weeks in. Whenever you’re ready to bring Instagram, Messenger or WhatsApp into the mix, just give us a shout and we’ll help you get it all connected. Looking forward to seeing what it does across your other channels!
Superó mis expectativas la aplicación, hice un soft start lanzándolo solo en mi página web de shopify por miedo, y cuando vi el poder de la herramienta lancé a las redes sociales para tener omnicomunicados a mis clientes. Hay bastantes opciones al inicio que pudieran no hacer sentido si es tu primera vez trabajando con un agente de ai, pero para mi sorpresa el equipo de zipchat en España me buscó para ofrecerme una sesión de onboarding, durante la sesión Lorena fue muy amable me ayudó sacarle el máximo a los features que no estaba explotando.
¡Muchas gracias por compartir tu experiencia! Empezar poco a poco con la web y luego dar el salto a redes sociales nos parece una forma muy inteligente de hacerlo, y nos alegra mucho que la herramienta te convenciera tan rápido. Tienes razón en que al principio hay bastantes opciones, por eso nos gusta acompañar a cada cliente desde el inicio. Le pasaremos tu mensaje a Lorena, ¡le va a encantar! Aquí estamos para lo que necesites.
Cela fait une petite semaine que je paramètre et utilise en live Zipchat, bien que je n'ai pas encore un vrai recul et un paramétrage abouti, les premiers tests sont vraiment concluants
Une très bonne analyse du ton et des produits de la marque, des questions pertinentes pour comprendre quoi proposer et répondre précisément aux attentes des clients
Un paramétrage précis grâce à l ajout de prompts pour façonner au plus juste, l IA
Pour finir, un support extra, bienveillant, ludique et clair avec Aymar, que je salue
Merci beaucoup pour ce retour ! Ravis que les premiers tests soient déjà aussi concluants après seulement une semaine, et ça ne peut que s’améliorer à mesure que vous affinez les prompts. On transmet vos salutations à Aymar, ça va lui faire très plaisir. N’hésitez pas à nous solliciter pour la suite du paramétrage !
Echt een fantastische app die zeer goed doet wat hij moet doen. En meer.
Wat ik zelf erg prettig vind zijn de AI-vragen die bij producten toegevoegd worden, want dat stimuleert de interactie. Voor ons een hele fijne toevoeging.
We zijn er nu ongeveer twee maanden mee aan de gang en verheugen ons erop om het nog verder te onderzoeken.
Hartelijk dank aan Aymar en team, groet Jacques - DroomHout
Hartelijk dank voor deze mooie review, Jacques! Fijn om te horen dat de AI-vragen bij de producten zo goed werken voor DroomHout, die zijn precies bedoeld om bezoekers sneller in gesprek te krijgen. We geven je bedankje graag door aan Aymar. Veel plezier met het verder ontdekken, en als je ergens hulp bij wilt, laat het ons gewoon weten!
We recently moved from Tidio to Zipchat and have had a great experience so far. As an automotive parts company, being able to assist customers quickly and efficiently is extremely important to us. Zipchat has made the process smoother for both our team and our customers, and their support has been responsive and helpful throughout the transition. Very happy we made the switch!
Thanks a lot for this! Switching platforms is never a small decision, so we’re really happy the move from Tidio went smoothly and that the team was there when you needed us. In automotive parts, getting customers the right answer fast makes all the difference, and it’s great to hear Zipchat is helping on both sides. Glad to have you with us!
Zipchat has been easy to set up and use and the onboarding experience has been great. The team has been very friendly and helpful and it didn’t take long to get the chatbot working well for our store.
The only downside so far is that the price jumps between the different plans are quite steep. Overall though, a very good experience and a useful tool so far.
Thanks for the kind review, we’re really glad setup was quick and that the team made onboarding easy!
We also appreciate the honest feedback on pricing. The gaps between plans are something we keep a close eye on, and input like yours genuinely helps shape how we structure them. If you ever feel you’re outgrowing your current plan, reach out to us and we’ll look together at the option that makes the most sense for your store.
