Zipchat AI Chatbot & Live Chat
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Great App. Very helpful in communicating with clients in a timely manner.
Thanks a lot! Quick replies make all the difference for customers, so we’re glad Zipchat is helping you stay on top of every conversation.
Good customer service from Aymar especially.
Thanks so much! We’ll make sure Aymar sees this, he’ll be really happy to hear it.
We run a busy multi-channel hardware, garden and electrical store out of Athlone, and customer questions never stop coming. Zipchat has genuinely changed how we handle that volume. Setup was quick, it trained itself on our product catalogue and pages without much hand-holding, and within days it was answering detailed product questions accurately, including spec-level queries on appliances where we'd normally need a human. What sets it apart from the usual chat widgets is that it sells rather than just deflects. Highly recommended.
Thanks so much! With the volume you're handling in Athlone, hearing that Zipchat trained itself and started nailing spec-level appliance questions within days is fantastic. And you put it perfectly: selling rather than just deflecting is exactly what sets it apart. Highly appreciated! 🙏
Muy buena herramienta, lo configure todo con Claude. Lorena muy clara con la explicacion de onboarding
¡Muchas gracias! Nos encanta que lo hayas configurado todo con Claude, buena combinación. Le pasaremos tu mensaje a Lorena, le alegrará mucho saber que la explicación te fue útil.
Great support and easy to use. Our team loves the ease of it and how our customers are getting help 24/7 without actually having to help them. We also love using this for our B2B and B2C sites but that it keeps the data and guidance separated. Highly recommend.
Thanks so much! Love that your team gets the 24/7 help without the actual lifting, and that the B2B and B2C separation is working so smoothly for you. That clean split is exactly how it's meant to run. Highly appreciated! 🙏
Onboarding molto semplice e team preparatissimo.
Supporto immediato
Grazie mille! Onboarding semplice, supporto immediato e un team sul pezzo: proprio come dovrebbe essere. Vi ringraziamo! 🙌
Ottimo onboarding con Alessandro.
Velocissimo e molto preparato.
Grazie mille! Felici che l'onboarding con Alessandro sia stato rapido e in buone mani. Gli giriamo volentieri i complimenti! 🙌
I am new to zipchat and ai agents for ecomm. I understood the potential but there is actually much more things possible to do than I thought. I was not sure if Clients would interact with the chatbot but there are a lot of conversations each day (currently about 5-10% of visitors interact with it) so I definitely recommend any ecomm to implement one.
Zipchat is great and already proved efficient from week 1 (it takes some time to calibrate it with looking what clients are looking for in terms of info).
Onboarding call was great too, installation simple and easy.
Thanks so much for sharing this! Love that Zipchat already beat your expectations in week 1, and that you're seeing real interaction from your visitors. You nailed it on the calibration too: a little tuning early on goes a long way. Welcome aboard, and thanks for recommending us! 🙏
We recently moved from Gorgias to Zipchat.ai and have been very impressed so far. The platform was quick to pick up content from our website, making the setup process smooth and efficient.
The AI recommendations have been excellent and feel very relevant to our customers’ needs. Overall, Zipchat.ai has been easy to use, effective, and a great addition to our customer support setup.
We would definitely recommend trying the 7-day free trial. We are also hoping they bring out an app version soon, as that would be very useful. One feature we feel is currently missing is a timestamp on replies from team members, so we can easily see how quickly we were able to respond to customers. We would also like to attached images or documents for customers for further reading, so far only our customers can attached files.
Alessandro & the team were great to work with.
Overall, we’ve had a very positive experience and would recommend Zipchat.ai to other businesses.
Thanks so much for the thoughtful review, and welcome over from Gorgias! Great to hear the setup was smooth and the recommendations are landing well with your customers. We really appreciate the feature notes too: reply timestamps and letting your team attach files for customers are exactly the kind of suggestions that help us improve, so we'll pass them straight to the product team. An app version is on our radar as well! Alessandro and the team will be glad to hear the shoutout. Thanks for recommending us! 🙏
Very thorough and helpful onboarding. The team are clear and explain everything very well. Answered all of my questions and scheduled follow up for anything we couldn't do on the call. Looking forward to seeing how the app supports the team and our customers.
Thanks a lot for the kind words! We always want everyone to leave onboarding with every question answered, so we’re glad the follow-up helped tie up the loose ends. Can’t wait to see how Zipchat supports your team and customers, and we’re here whenever you need us.
