Zipchat AI Chatbot & Live Chat

As a niche beauty brand, helping customers find the right products is key - and ZipChat does this with ease. It immediately surfaced the key issues our customers were running into and started guiding shoppers who weren't sure what they were looking for, turning browsers into buyers.

The upselling is seamless and natural, and we've seen a real impact on AOV & Sales. But what's impressed us just as much is the support side. The app handles customer questions and order issues so well that our team saves an enormous amount of time every week.

Zipchat answers questions, increases sales, and actually understands the nuances of a niche product catalog. We couldn't recommend them enough!

Abbiamo avuto il piacere di fare una call questa mattina con Alessandro Valenti, Head of Customer Success di Zipchat, e siamo rimasti davvero molto soddisfatti.

Abbiamo apprezzato tantissimo la sua disponibilità, la professionalità e soprattutto la capacità di rispondere in modo chiaro e concreto a tutte le nostre domande. Oltre a questo, ci ha dato anche spunti e punti di vista diversi sul nostro lavoro, aiutandoci a vedere alcune dinamiche da nuove prospettive.

Confrontarsi con persone preparate ma allo stesso tempo disponibili e genuine fa davvero la differenza.

Grazie ancora Alessandro per il tempo dedicato e per il supporto!

Zipchat has been a very useful chatbot solution for our Shopify store. The setup process is straightforward, and once everything is configured, it works really well.

It's especially valuable for stores operating in multiple countries outside their main market, helping provide a better customer experience across different languages and regions.

The support team is responsive, knowledgeable, and always ready to assist with any questions or issues that come up. Their willingness to help has made the experience even better.

Overall, we highly recommend Zipchat to any Shopify store looking to improve customer support and engagement.

We installed Zipchat (Enterprise Plan) a few months ago and the change is huge: reduced customer care tickets, more sales efficiency, ...and I'm amazed by the number of visitors who chat with the AI agent.
More than an App, Zipchat has actually great people that help you for the onboarding, answer to all your emails and create custom solutions based on your business needs.
5 stars is more than deserved, thank you guys!

Ottimo AI per rispondere a domande comuni sul proprio ecommerce. Assistenza top.

Great app! Set-up is really friendly....And it works!! Useful if you are teeny tiny or a large BEAST of a store.

Molto funzionale e intuitiva da impostare. Efficiente nella risposta al cliente

Running SmoothieDog out of Bulgaria, we needed a chatbot that could actually hold a conversation in Bulgarian — and Zipchat just works. It trained itself on our flavors, ingredients, and shipping policies, recovers carts on autopilot, and handles the everyday "is this OK for a sensitive stomach?" questions without us touching the inbox. Easy 5 stars.

Our team was initially skeptical about chatbots in general, but we decided to give ZipChat a try, and it has exceeded our expectations! It's not your typical chatbot. As e-commerce owners, we have full control over the responses and the training materials for the agent. Even better, it actually drives sales! Our customers are very satisfied with the quality of the service. Additionally, ZipChat's support is excellent. We can definitely recommend this product!

Zipchat has been a real golden nugget for our store. The AI chat genuinely helps customers find the right products, and it's quickly become a key part of how shoppers navigate our site. Beyond the product, the team is incredibly helpful. A special thanks to Alessandro, looking forward to expanding our use of Zipchat together. Highly recommended.