Zipchat AI Chatbot & Live Chat
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We tested Zipchat extensively, had a video call with support, set everything up according to the help section, and tried to optimize it over time. In summary, Zipchat probably works very well with mainstream shops, but less well with niche shops like ours. In fact, we lose potential customers every day who are “put off” by the AI's responses. Despite extensive subsequent response corrections as specified by the app, we were never able to stop this. We had the impression that these corrections were simply not taken into account.
According to support, instructions must be accommodated in the very limited text field, which—according to support—is possible, but we were unable to do so in a way that allowed the AI to advise properly. The random suggestion of products is a lottery game, not a targeted action, so even when potential customers specifically ask for products for men, they are given random suggestions – so far, nothing specifically for them, even though it is explicitly stated in the product descriptions. Support kindly offered to put together customized instructions for us, which we unfortunately never received. We have therefore paused the chat in order to avoid losing more customers. We will cancel before the next renewal unless there is an update that significantly improves the situation.
Update, one month later: So far, I’ve only received empty promises. I canceled the app so I wouldn’t have to pay the monthly fee again for nothing. Too bad, because the app sounded promising.
Thank you for taking the time to lay this out in such detail. We won't sugarcoat it: this isn't the experience we want anyone to have, and we're sorry we fell short, both with the product fit for your niche and, just as importantly, with the follow-through we promised and didn't deliver.
The custom instructions you were offered and never received should have reached you. That's on us, and we understand why the empty promises eroded your trust.
Your feedback on product suggestions and the limits of the instructions field is genuinely valuable, and we'd like the chance to act on it properly. If you're open to it, reach out to us directly and we'll escalate your case to senior product and success team members, no generic responses, no handoffs that go nowhere. Even if you've already canceled, we'd value the opportunity to better understand your niche use case and show you what we've improved.
Either way, thank you for giving Zipchat a real, thorough try. That you wanted it to work comes through clearly, and we're sorry we didn't meet you there.
Wir sind absolut begeistert vom KI-Agenten von Zipchat!
Der Sales Agent ist wirklich genial und hat unsere Website auf ein komplett neues Level gehoben. Seitdem er im Einsatz ist, werden Besucher viel gezielter abgeholt, Fragen sofort beantwortet und Interessenten deutlich effizienter durch den Funnel geführt.
Was uns besonders beeindruckt:
Extrem schnelle und präzise Antworten
Klare Verkaufsführung ohne aufdringlich zu wirken
Spürbar mehr qualifizierte Leads
Deutlich höhere Conversion-Rate
Der KI-Agent arbeitet wie ein echter Top-Sales-Mitarbeiter – nur rund um die Uhr verfügbar. Unsere Kunden fühlen sich sofort verstanden und professionell betreut.
Für uns ist Zipchat ein echter Gamechanger im Online-Vertrieb. Wer seine Website nicht nur informativ, sondern verkaufsstark machen möchte, sollte diesen KI-Agenten unbedingt einsetzen. Absolute Empfehlung!
Vielen Dank für diese begeisterte Bewertung! Ein KI-Agent, der wie ein Top-Verkäufer arbeitet, nur eben rund um die Uhr... genau das ist das Ziel. Mehr qualifizierte Leads, höhere Conversion und Kunden, die sich verstanden fühlen: besser geht's kaum. "Gamechanger" hören wir natürlich besonders gern! 🙌
Great app for a fast and thriving e-commerce business. Zipchat takes a large portion of inbound queries from our customers, allowing our staff more time to process orders and deal with more challenging enquiries.
They were very helpful. They resolved a request I had without any problems. It was a most useful application. I would also like to thank Alessandro very much.
The app works great. I love the integration with Whatsapp and the endless possibilities of personalizations inside the campaign manager.
If you want to scale up your business, this is the app for you
Installazione super veloce. Interfaccia facile e intuitiva. Possibilità di tracciare gli ordini provenienti dalla chat. Rispetta le indicazioni con molta precisione. Attiva da pochi giorni nel mio ecommerce ma questo è.
app consigliata per chi gestisce un e-commerce e vuole sfruttare il potere dell'AI per supportare e ottimizzare gli utenti nella loro customer journey
Grazie mille per la tua recensione. Facciamo del nostro meglio per costruire il prodotto migliore possibile.
Die App hilft uns sehr. Weniger Kundenanfragen beim Kundendienst. Zudem steigt es den Umsatz.
We’ve been using Zipchat for some time now and it’s been a solid addition to our store. It helps handle common customer questions quickly and keeps conversations moving without feeling robotic.
Setup was straightforward, the AI responses are easy to train, and it’s noticeably reduced the amount of manual support we need to do day-to-day. Overall, it’s been reliable, effective, and well worth it.
We have tried other AI chatbots. ZipChat stands on easy to retrain (althought sometimes even after training it commits the same misake), the answers are technical and very human-like.
