17TRACK Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (4,505)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app is easy to set up with smooth Shopify integration, especially for multi‑supplier and dropshipping setups. They praise the clean, highly customizable branded tracking page and accurate real‑time tracking across many global carriers. Many report fewer “Where is my order?” inquiries, better post‑purchase experience, and reduced admin work. Automation features and responsive support are frequently highlighted as major benefits.
Refine
-
By rating
good for updating orders with tracking numbers, but they're sending duplicate email notifications to my customers.
Support is absolutely clueless. copying and pasting blocks of text from their articles that are complete utter trobble.
use the app but bewarned... you'll have to do customer support's job for them ............................................
Dear User，
We have received your feedback regarding the duplicate email notifications and have taken it very seriously. Our investigation results are as follows:
Based on the screenshot you provided, the two email notifications in the image are different. One is a shipping notification, and the other is a shipments status (out for delivery) notification. The differences between these two notifications are as follows:
"Shipping Update" Notification—Triggered when adding or changing the tracking number or changing the logistics provider, informing the consumer of the order status.
Shipments status notification "Out for Delivery / Delivered" —Triggered when the package is in transit or has been signed for, informing the consumer of the package's transportation status.
If you have any further questions, please feel free to contact us. We will follow up on your request as soon as possible.
Best regards!
17track Customer Service Team
Just start using it, seems like it could save our customer service a lot of works from now on!
Customer service response is very fast and accurate
Jay was fast and very very helpful
Wonderful app, probably the best thing possible for ecom guys. Also hides Chinese locations in tracking which is amazing, thank you Jay for helping me out!
shout out to Danica. very helpful
This has completely changed my shopify with how good the tracking is
Jay was very helpful with getting my tracking set up
Great service. They answer quickly, even before you have contacted
We really like the 17TRACK order tracking app. Our company handles a high volume of shipping and receiving orders, and we’ve tried other tracking apps, but ran into issues with outdated information and limited features.
Since switching to 17TRACK, we’ve been very satisfied with both the app and the experience our customers are having. The technical support team has also been very helpful and responsive.
