17TRACK Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (4,511)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up with smooth Shopify integration, especially for multi‑supplier and dropshipping setups. They praise the clean, highly customizable branded tracking page and accurate real‑time tracking across many global carriers. Many report fewer “Where is my order?” inquiries, better post‑purchase experience, and reduced admin work. Automation features and responsive support are frequently highlighted as major benefits.
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Sehr gut!
Muito fácil de entender e configurar
Is really helpful!
Pretty Good
The query quota we paid for was used up abnormally, but the person in charge just kept giving us excuses and putting the blame on us. There were no proper measures to reassure us as a client or rebuild trust, and they only came up with a solution after we had completely lost confidence in them. It’s really disappointing, and we don’t want to use their service again.
Hi there,
Thank you for your feedback. We sincerely apologize for the confusion and frustration caused regarding your tracking quota usage and our initial support response.
We would like to clarify our tracking consumption logic to address your core concern about the quota being used up:
• 1 Tracking Number = 1 Tracking Quota: synchronizing and tracking one tracking number consumes one tracking quota. This deduction occurs only when a logistics track is successfully retrieved.
To provide full transparency, our technical team can retrieve and provide you with a detailed log of your quota usage upon your request.
As a valued and important customer, your case has been flagged for high-priority handling.
For any further questions, to request the usage log, or to discuss this matter further, please contact our dedicated support team directly at info@17track.net. We will proactively follow up to ensure your concern is fully resolved.
We regret that our previous communication did not effectively address this. We are here to support you and rebuild your trust.
Sincerely,
The 17TRACK Support Team
great!
The customer service responded promptly, and I am very satisfied.
Molto veloce e funzionale
Very good app and very professional service. Jay helped me and guided me very good. So professional.
Muchas gracias por tu ayuda, Echo!
