17TRACK Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (4,509)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up with smooth Shopify integration, especially for multi‑supplier and dropshipping setups. They praise the clean, highly customizable branded tracking page and accurate real‑time tracking across many global carriers. Many report fewer “Where is my order?” inquiries, better post‑purchase experience, and reduced admin work. Automation features and responsive support are frequently highlighted as major benefits.
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very kind person and professional
Five stars!
good1
WARNING: Misleading Advertising & Dishonest Refund Policy
I am posting this review to prevent other merchants from wasting their time and money on 17TRACK.
The app boasts about offering 'ready-to-use email templates.' This is completely false. Once you pay for a plan, you discover that the templates are extremely lackluster and unprofessional:
No pre-integrated logo.
No professional header.
No footer for social media icons.
The overall visual structure is non-existent.
Manual Labor: Instead of the 'time-saver' they promise, you are left with a design chore. You have to build everything from scratch using very basic and limited customization tools. It is a classic 'bait-and-switch' tactic.
Dishonest Customer Service: I requested a refund less than 24 hours after upgrading, without even using the subscription features. Support refused my request, using condescending language and claiming I had an 'insufficient understanding' of the app. It is clear that their advertising is intentionally vague to trap users into paying.
Do not be fooled by the free version or their 'friendly' support at the beginning. As soon as they have your money, they become rigid and refuse to refund, even when no service has been provided. If you are looking for a professional, honest, and truly 'ready-to-use' solution, STAY AWAY from this app.
Dear User,
We sincerely apologize for any inconvenience caused during your use of 17TRACK products and for failing to meet your detailed functional needs as expected. We truly value your feedback and support, and we are writing to respond to your inquiry in detail.17TRACK currently supports three core functions that can meet your basic needs: product recommendation, video insertion, and social media icon display.
We have carefully noted your feedback regarding the product limitations: no pre-integrated logo, no professional header, and no dedicated footer for social media icons. We understand that these gaps may have affected your user experience, and we appreciate you bringing these issues to our attention.17TRACK currently supports three core functions that can meet your basic needs: product recommendation, video insertion, and social media icon display. However, we recognize that the current version still has room for improvement, especially in addressing the manual labor burden you mentioned—building designs from scratch due to limited customization tools.
Our R&D team will actively incorporate your feedback into product optimization and iteration, ensuring we better meet your functional needs in the future. We are committed to providing more user-friendly tools and pre-integrated features to reduce your manual workload.
Once again, we apologize for any inconvenience you may have encountered. 17TRACK has always adhered to consistent, high-standard and high-quality service standards. We sincerely appreciate your feedback and suggestions, which will help us continuously improve our services to better meet your needs.
Best regards,
17TRACK Support Team
I am BLOWN AWAY with the way 17Track is integrating all of our shipping info! Very efficient!!
Diese App tut was sie soll, der Kundenservice ist schnell und sehr Hilfsbereit.
Jay hat mir sehr geholfen bei meinem Problem. Danke 17TRACK.
Very helpfull
Excelente atendimento
Very helpful app for order tracking, works well with my store.
