Accessibility Assistant : ADA
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Der service ist sehr gut , die app scheint zu funktionieren. Was mich aber sehr ärgert, man muss für jede kleinste Veränderung dierekt ein teureres Abo abschließen, es ist eine Abzocke und Frechheit. Klar steht es vorher geschrieben, am man erwartet nicht das für die kleinsten dinge ein teurerer Plan gemacht werden muss. Erst wollte ich das widget kleiner machen . Weil es die Seite stört „teureres abo“ dann wollte ich es ganz runter haben „teureres abo“, dann eine andere sprache als englisch „teureres abo“
Die Sprache is basic ! Widget größer oder kleiner auch ! Das sind sachen die kosten die app nichts !
Thank you very much for taking the time to share your honest feedback.
We’re glad to hear that you find the service good and that the app itself works as expected. At the same time, we’re truly sorry that our pricing structure caused frustration, that is never our intention.
We’d like to briefly explain why certain features are tied to higher plans. Customizing elements such as widget size, position, language, and branding requires additional development, ongoing maintenance, and dedicated support. This is especially important because we support many languages and multiple platforms (Shopify, Wix, and WordPress), all with different themes and technical constraints. These advanced capabilities are therefore included in higher-tier plans to ensure long-term stability, updates, and reliable support.
We understand that features like language selection or widget sizing may seem “basic” at first glance. However, implementing them in a way that remains accessible, stable, and compatible across many environments is more complex behind the scenes.
Your feedback is very valuable to us and helps us improve both our offering and how we communicate plan differences. If you’d like, we’d be happy to review your setup together and see if there’s a way to better meet your needs.
Thank you again for your honest feedback.
The live support for this app is simply first-class. I had a complex SEO issue, and the technical team solved it for me live on the chat in a matter of minutes. They aren't just fast; they are truly competent and understand the technical details of their product. I strongly recommend this app, backed by a fantastic team!
Thank you for your wonderful review! Your satisfaction is our top priority, and we're delighted we could help.
Wish you all the success!
As accessibility will apply to websites from mid-2025, at least in Germany, I was looking for a practical solution. An article in an e-commerce magazine recommended this app, among others. In the end, I opted for this app because it is easy to set up and attractively priced. I use the free Dawn theme with Shopify, where there is some custom coding and a lot of other third-party apps. So far there have been no conflicts with this app, everything runs smoothly and I haven't noticed any degradation in load time or other friction. The app is easy to activate and customize. For personal settings, the support was a very good help. I even received an answer at the weekend and didn't have to do anything else. Support solved the problem for me immediately. I therefore decided to support the team and took out the annual subscription straight away. I need it anyway, thanks to the German law enforcement agencies. I hope that the support team will continue to provide assistance, that the prices will remain attractive and that there will be regular updates if required. From my current perspective, an absolute recommendation to buy.
Thank you for your wonderful review! Your satisfaction is our top priority, and we're delighted we could help.
We've also introduced enhanced support features to ensure every client receives the best possible experience.
Super, schnelle Fixes bei Support fragen und direkte, unkomplizierte Umsetzung.
Vielen Dank für die tolle 5-Sterne-Bewertung!
Es freut uns sehr zu hören, dass Sie mit unserem Support, den schnellen Fixes und der unkomplizierten Umsetzung zufrieden sind. Unser Ziel ist es, Accessibility Assistant so einfach, zuverlässig und hilfreich wie möglich für Händler zu machen.
Vielen Dank für Ihr Vertrauen in Accessibility Assistant. Wir unterstützen Sie jederzeit gerne weiter.
The best app and the customer service is so great and helper!
Thank you for your wonderful review! Your satisfaction is our top priority, and we're delighted we could help.
Super support and the people are open for changes and fixing the things.
Thank you!
You can use this app, it's super!
Thank you for your wonderful review! Your satisfaction is our top priority, and we're delighted we could help.
Wish you all the success!
Perfect support, excellent app.
Thank you for your wonderful review! Your satisfaction is our top priority, and we're delighted we could help.
Wish you all the success!
Gute App und wirklich sehr guter und schneller Support.
Thank you for your wonderful review! Your satisfaction is our top priority, and we're delighted we could help.
Wish you all the success!
Super speedy and competent support. Dipen and Kishan helped us fix some translation-issues in no time.
Thank you for your wonderful review! Your satisfaction is our top priority, and we're delighted we could help.
Wish you all the success!
Super fast and competent support from Kishan. A customization was implemented in just a few minutes. Great support and helpful app!
Thank you for your wonderful review! Your satisfaction is our top priority, and we're delighted we could help.
We've also introduced enhanced support features to ensure every client receives the best possible experience.
