Reviews (374)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app significantly improves ad performance and ROAS versus running Meta/Google ads themselves or via agencies, often increasing sales while reducing ad spend. They like the “set-and-forget” AI that optimizes budgets and bids across channels, the clear centralized dashboard, and easy setup compared to native platforms. Support is described as fast, proactive, and strategic, helping many replace agencies with better results and more control.
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AdScale has completely lost my trust over a marginal financial mistake. I have uninstalled the app and strongly advise others to be extremely careful.
During my onboarding session, an AdScale agent demonstrated how to set up a Meta campaign but pushed it live entirely without my approval. This error resulted in unauthorized ad spend being charged to my account.
When I contacted support, they acknowledged the situation but refused to refund the money, hiding behind the fact that the actual billing went through Meta. Even though the mistake was exclusively triggered by their agent on their platform, they refused to take true financial responsibility for their error.
If a platform's onboarding process can spend your money without your consent, and the company won't reimburse you for their own mistake, they cannot be trusted. I have uninstalled the app and strongly advise others to be extremely careful.
We’re sorry to hear that this merchant left the platform frustrated, but we would like to clarify several important points regarding this situation.
During onboarding sessions, our team assists merchants in configuring and launching advertising campaigns within accounts that remain fully owned and controlled by the merchant themselves. Campaigns cannot run without the merchant having previously connected their advertising accounts, payment methods, and granted the required permissions through Meta and AdScale integrations.
In this case, a campaign was launched as part of the onboarding process and advertising spend was incurred directly through Meta’s platform, not through AdScale billing. As with all digital advertising platforms, media spend is charged directly by the advertising network once campaigns are active and traffic begins delivering.
We understand the merchant was unhappy with this outcome, and our support team reviewed the situation seriously and responded promptly. However, AdScale does not reimburse third-party ad spend charges incurred through Meta accounts, and this policy is clearly separate from AdScale subscription billing.
Importantly, the amount referenced here was relatively limited, and the situation stemmed from a misunderstanding during campaign setup rather than any intentional action or unauthorized access. At no point did AdScale have the ability to independently charge the merchant outside of the permissions and payment methods already connected within their own advertising accounts.
We take trust extremely seriously and continuously improve our onboarding and communication processes to reduce misunderstandings and ensure merchants feel fully informed before campaigns go live.
AdScale continues to support thousands of ecommerce businesses worldwide, and we remain committed to providing transparent tools, hands-on support, and AI-driven advertising automation designed to help merchants grow successfully.
We genuinely wish this merchant success moving forward.
App is working great and I'm seeing good results. Nicole K is awesome and walked me through everything. She made it very easy to get set up!
Amazing assistance from Nicole K. on getting my account setup and ready to go!
Nicole has been great help so far, we are still learning a lot but she has been on it from day one honestly!
AdScale has been a great addition to our Shopify store. The platform is easy to use, results-driven, and their customer support is responsive and helpful. Communication is always clear and timely. Highly recommend!
Nicole was so easy to work with. She new exactly what needed to be done and how to do it. Thank you very much for your help and patience! We just started but we have seen growth right away.
Nicole made the difference between us canceling Adscale versus us being eager to move forward during our onboarding process.
If we were stuck with only AI or an email ticketing system, we would have cancelled. However, with her help, we are now eager to move forward.
Please give Nicole a raise and additional vacation days. She has been spectacular to work with and has made such an amazing first impression for Adscale in the eyes of our company.
AdScale has been a lot easier to navigate than Google ads and Meta. So far so good. It's also really nice to have support just a chat or email away. Nicole has been very helpful!
Excellent Customer Service. Idan was very helpful.
Nicole and Idan has been very helpful with all of my enquiries. Happy with the work they're doing!
