UpPromote Affiliate Marketing

Thanks Lina for your prompt and thorough help. Have not used the app much but was helpful in set up!

I received a reply from Mina immediately. She was so helpful and kind. She even offered to help me with other issues I didn't message her about. Impressed with the Customer Service already and I haven't even started using the service.

Great support

App is easy to set up and use, hasn't taken long at all. I had a few questions which Maya was able to answer quickly. Would recommend.

This is a great app and the support is excellent. I had an issue which was answered and resolved very quickly by Tanie. Thank you again.

Customer service was incredibly fast and friendly. They responded quickly to my questions and made the whole experience smooth and pleasant. I really appreciated their professionalism and willingness to help—highly recommended!

Solid app for getting an affiliate program off the ground quickly. Easy setup, tracking works, and support was responsive. Two issues pushed us to build our own: (1) No cross-platform support. We run multiple Shopify stores plus a WooCommerce brand and needed one system across all of them. (2) The UpPromote Marketplace sent us nothing but spam and scammer signups. Not a single legitimate affiliate came from it. Had to clean out over a dozen fake accounts. If you're a single-store operation, UpPromote will serve you well. If you're multi-brand or need more control, you'll outgrow it.

I want to give a special thank you to Tanie from the support team. She was incredibly patient, helpful, and quick to respond whenever I had questions during setup. She made the entire process feel much less overwhelming and took the time to explain everything clearly. Customer support like this really makes a difference, especially for growing business owners. Thank you again, Tanie!

There are much better applications than this one available. This one is MASSIVELY OUTDATED, compared to the many features and functionalities available with other apps. Also, Support doesn't speak English, so they will not communicate directly or quickly. Email or chat replies come with LONG lag times between questions and responses.

Basic functionality is woefully lacking. I was on a PAID plan, not a free plan, but the starter tier of approx $25-30/month, and this is what I experienced:
1) NO ABILITY TO PAY Creators in-app.
It's all MANUAL, tracking the payment that happens OUTSIDE the app only, for the free and lower-cost starter plans. Basic functionality that other apps provide, this app WITHHOLDS to force you into an upgrade.

2) NO ABILITY TO COMMUNICATE with creators in-app.
You can only "save" a creator profile to a list. However, they WITHHOLD the email from the "save", require you to manually search-populate a blank email field, and they do not offer the capability to email the creator.

3) NO METRICS ON CREATORS.
The withhold both the email, as mentioned, and any useful metrics on the creator besides follower count and @handle, forcing an upgrade to a more expensive plan to view.

4) ONLY 5 SEARCHES PER CYCLE.
If your search results in 1 creator, then that still leaves you with only 4 searches left.

5) EACH PAGE OF CREATORS = 1 SEARCH
If your search results in 150 creators, but the app only shows 10 creators per page, then you do NOT get the benefit of all 150 creators from that search. NO, you only get the 10 creators on that page. And when you click the next page, to see the next 10 from your search, that counts as 1 additional search. EFFECTIVELY, YOU WILL NEVER SEE MORE THAN A HANDFUL OF CREATORS PER MONTH BECAUSE OF THE SEARCH LIMITATION AND THAT ONLY A FEW CREATORS DISPLAY ON EACH PAGE OF A SEARCH. I CONSIDER THIS TO BE MISLEADING MARKETING, PERHAPS EVEN FRAUDULENT MISREPRESENTATION. You only get "unlimited" capabilities if you are in the highest-tier-- again, instead of serving the customer, forcing the PAID customer into the higher plans jut to access basic functionality that other apps provide for the same price as the lower-priced paid plan.

6) UNINSTALLING / UNSUBSCRIBING DOES NOT END THE PAYMENTS
If your cycle starts on the 12th of the month, and you uninstall/cancel on the 16th of the month, you will not only pay for the full month (no pro-rated return). YOU WILL BE CHARGED FOR 1 MONTH AFTER YOUR INSTALL DATE. This policy is NOT made clear on sign-up and differs from other apps. While not all apps will provide a pro-rated return/refund, they DO stop all future billing after the uninstall. THIS ALSO BOARDERS ON FRAUDULENT MISREPRESENTATION.

All-in-all-- this is a terrible app and I would not recommend it to anyone. I can only assume that the 3.7k 5 star ratings are either friend/family/paid or rewarded positive reviews.... or that those reviews are very old, from an era before all the advancement and launch of better apps... because there is no way on earth this is a 5 star app.

I don't review apps often. But I consider this to be a public service-- so other people are not mislead, as I was. The app offered to give me "credits", or free searches, in recognition of what was wrong and my dissatisfaction and to avoid a negative review. But, I prefer to be honest-- save some other people- than to benefit from some credits in an app that isn't worth my time to use.

Very bad UI and affiliates are not checked by the UpPromote team propoerly. I'm getting scam and trash affiliates. And the same affiliate is trying to submit with different emails. Disgusting app.