Ako Marketing Loyalty Retarget
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Reviews (133)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a high‑impact CRM and loyalty solution that boosts repeat purchases, conversions, and ROAS. They highlight flexible membership tiers, diverse rewards, clear journey tracking, segmentation, and automated flows. Integration with Shopify discounts and Facebook/Instagram ads is praised, as are easy setup and reliable operation. Support is described as fast, patient, and proactive, with strong Mandarin‑language help for Taiwan‑focused stores.
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This is an amazing app that opens up new possibilities and revenue source for our shop and Facebook page. Very easy to install use once installed. Excellent customer service and support! We have upgraded to higher plan within a week. Highly recommended to Shopify shop owners!! Thank you Akohub team!
it always takes me awhile to write a review ,why you ask i like to see how it works and at the end of the day did it and dose it make money for me the answer is yes and has done for about 5 months now .So if you are looking for an APP that works this is the one
CEO Mansel Milne
Cheaper Buy The Dozen
Installed on Friday, had an issue connecting my Facebook Ads account. I messaged support on Friday. It's now Tuesday and I've not heard back. In this day and age, I expect much quicker customer service. The app may well work well, but based solely on the lack of customer support, I have to give 1 star.
We're sorry for replying late. Like we mentioned in the email, there's a technical issue from Facebook system when connecting Facebook accounts. We are now actively communicating and solving the issue with Facebook team. We apologize for any inconvenience this may cause. I appreciate your understanding. Thanks for your feedback.
I contacted the support team regarding my issue that not able to publish ads. Support team seen my message and not reply me.
Please!!!! somebody from this app reply!!!!!!!!!!!!!!!!!!! I need help! worst client service EVER. Please I need you to stop running adds. I have uninstall this app a long ago and campings are still running and charges keep going. Please HELPPPPP!!!!!
Thank you for your review. We're sorry for replying late. Your retargeting campaigns were running pretty great in the first few days! To keep the conversions going, you can create a traffic campaign for reaching more prospects at the same time!
For the payment, if you reinstall the app, you'll select a new plan. However, the new Shopify application charge will replace the existing/previous one, so you won't be charged by the system twice during the same period. Please let us know if you have any further questions. I'm here to help! :)
After setting up a campaign, based on the basic carousel style suggested by the app, Facebook disabled our ad account so now we can't run any ads through this app or directly through FB. I have reached out to FB with no response yet, approaching 24 hrs. Frustrating to say the least. Obviously, I cannot recommend this app.
[Update] Your Facebook ad account has been reactivated by Facebook team on Oct. 25 successfully. We also appreciate your feedback! Showing the tips about Facebook ad policy while creating ad messages will much prevent the ads from being disabled. We look forward to helping your next retargeting campaigns!
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We're sorry for the Facebook's ad account issue you're facing. Sometimes it may need a while for their team to resolve the ad violation issue. We've also reached them for further investigate your ad situation. Our team will work further with them and reactivate your temporary disabled ad account as soon as possible. I appreciate your patience.
Unfortunately this app has declined dramatically in quality. I had it in 3 stores. Now is almost useless (I just keep it in one site and I’m planning to killing it in 2 weeks). Support is terrible, they never where able to fix the problems, answers where 3-4 days for a funny pointless email. if you install the app in a new store you will find that doesn’t work. Why pay such a high fee when you end doing 90% of your campaigns in ads manager?
會員制度在行銷操作上實屬完善
版面調整也很靈活
如果能快點有中文版就更完美了！
很好用的會員系統！找了非常多家，Ako是最符合需求的，而且很適合台灣市場，操作上很容易好懂，有完整的教學說明，也有中文客服團隊，問題處理專業又即時，很推薦！
非常感謝 Akohub 的 Joanne 在整個使用過程中給予我專業且細心的協助。從初步的功能解說到後續實際操作上的問題，她都展現出極高的專業度與耐心，總是能夠快速理解需求並提供清晰的解決方案。Joanne 不僅僅是完成她的工作，而是用熱情與責任感讓我感受到服務的溫度。無論是小細節的調整，或是更進一步的建議，她都能站在使用者的角度，給予最貼心的支持。正因為有她的協助，我才能更加順利地體驗與應用這個App，也對 Akohub 團隊的用心留下深刻印象。誠心推薦這個App，更感謝 Joanne 的專業與熱情！
I would like to sincerely thank Joanne from Akohub for her professional, attentive, and enthusiastic support throughout my experience with the app. From the very beginning, she patiently explained the features in detail and continued to provide clear and effective solutions whenever I encountered difficulties. What impressed me most was not only her strong expertise, but also her genuine passion and dedication, which made the entire process feel warm and reassuring. Joanne always takes the time to understand my needs, addresses even the smallest details with care, and often goes the extra mile by offering thoughtful suggestions from the user’s perspective. Thanks to her assistance, I was able to fully explore and enjoy the app with ease, leaving me with a very positive impression of both the platform and the Akohub team. I truly appreciate Joanne’s professionalism and heartfelt support, and I would highly recommend this app to others, knowing that such a dedicated team stands behind it.
