Alpha: Sale & Volume Discount

Thank you for your feedback! We're delighted to hear that you found our platform easy to use and useful. Your satisfaction is our priority, and we look forward to continuing to provide you with a seamless experience. If you have any more comments or suggestions, please don't hesitate to share them with us.

Oskar

Thank you so much for your kind words! We're thrilled to hear that you find our app easy to navigate and helpful for your store. We appreciate your feedback!

Oskar

¡Muchas gracias por tu reseña! Nos alegra saber que la app te resultó fácil de instalar y aplicar.

Te hemos escrito por correo y estaremos muy agradecidos si puedes contarnos un poco más sobre tu experiencia, ya que nos ayuda mucho a entender qué podríamos mejorar.

Hi there, and thank you for your feedback.

We’re truly sorry for the misunderstanding regarding the charge — unexpected billing is always frustrating. We want to clarify publicly what we have already discussed with you privately.

Our free trial lasts exactly 3 days, and the charge occurred because the app was uninstalled after the trial had fully ended. Shopify’s billing system processes payments automatically once the trial expires — even if the app is uninstalled immediately afterward.
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As soon as you reached out, we immediately issued a full refund, and during our follow-up call you confirmed that everything was resolved and that you were satisfied with the outcome. We were very glad to hear that.

If the issue is fully settled for you, we would be sincerely grateful if you could update your review when you have a moment — your earlier indicated you intended to do so. It would mean a lot to our small team.

And of course, if there is anything else we can help you with, we are always here and happy to assist.

Warm regards,
Katherine and the whole Alpha Sale team

Thank you for using our app!

Thank you so much! We're always there to help!

Grazie mille per le tue gentili parole! Siamo sempre disponibili ad aiutarti

Thank you for sharing your feedback, Jean-Sébastien - we truly appreciate it.

I have to say that we have reached out to you several times with suggested workarounds for the sales reordering feature and an invitation to schedule a support call to better understand the performance issues you mentioned. We’re still here and would be grateful for the chance to investigate further if you find a moment to connect.

Customer feedback is incredibly important to us. We treat every concern seriously and actively work to improve based on what we hear.

Regards,
Katherine

Thank you for your wonderful review! 😊 We're thrilled to hear that our customer support met your expectations. Your kind words truly motivate us to keep delivering top-tier service.

If there’s anything we can do to further enhance your experience, please don’t hesitate to let us know. We’re always looking for ways to improve and would love to hear your thoughts.

Hi David,

Thanks so much for your kind words about the app - I really appreciate it! I'm truly sorry to hear that the pricing doesn’t quite fit your budget.