Reviews (243)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for reliably syncing inventory and orders between Shopify and Amazon, including multiple marketplaces. It reduces manual work even for large catalogs and simplifies listing, FBA/FBM setups, and switching fulfillment methods. Many highlight powerful, flexible settings and better value than alternatives. Onboarding is described as easy, and support as fast, friendly, and proactive, with long‑term merchants reporting smooth, stress‑free fulfillment.
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Reportei um erro anteriormente e foi-me indicado pela vossa equipa que o problema iria ser resolvido. No entanto, cerca de uma hora depois desse contacto, o meu acesso ao suporte e ao dashboard da aplicação foi bloqueado sem qualquer explicação.
Neste momento:
* não tenho acesso ao dashboard da app;
* não consigo contactar o suporte através dos canais habituais;
* não tenho visibilidade sobre o estado da integração com a Amazon.
Esta situação é extremamente preocupante, especialmente porque ocorreu após eu ter reportado um problema.
Solicito, com urgência:
* esclarecimento sobre o motivo do bloqueio;
* restabelecimento imediato do acesso à aplicação;
* confirmação se existe algum problema ou restrição associada à minha conta.
A minha operação está a ser diretamente afetada, pelo que agradeço uma resolução rápida.
Thanks for sharing this with us. We've reached out to you through email to continue assisting you. We've shared troubleshooting steps you can try, and feel free to inform us through email if there are any difficulty. We're looking forward to hearing back from you.
Support réellement présent. Et des conseils en plus. Merci de faire l'effort d'écrire en français c'est un plus.
Bonne équipe serviable
Dommage que le chat se déconnecte dès que l'on change d'onglet.
Thank you for the fantastic review! This means a lot to us.
a little confusing but it works and their support is helpful
We're glad to hear about the support experience! We're definitely improving the app further and your support is very much appreciated.
为什么每次我绑定到第三个店铺，插件就无法访问，卸载重装才可以，然后又重新绑定到了第三个又无法访问，这个问题到底该如何解决？！！！！！！
We're very sorry to hear about your experience. We sent you an email to continue with this, as we noticed that all your accounts are connected. There may be a further issue we'd love to investigate further, thus we'll be waiting for your response to proceed. Thank you!
We've been using this app for years to fulfill orders and sync inventory, and it has been consistently reliable. Everything runs smoothly, and the app performs exactly as expected. Customer service is responsive, helpful, and quick to resolve any questions. Highly recommended for anyone looking for a dependable solution.
Thanks for the wonderful review! Your support and feedback mean so much to us.
I paid $150 for this app and completed a Zoom walkthrough where I was assured my Amazon listings would sync with Shopify. Despite going through every product with support and being told it would be fixed, my Amazon store still shows zero inventory and nothing is syncing. It's been weeks, and this has been a complete disaster!
This app has caused me more stress than anything else in my business lately. Switching to another integration now feels like starting over completely. I would not recommend this app unless you want to waste time, money, and lose sales while waiting for support that doesn’t follow through.
We sincerely apologize for the experience. We sent you an email to continue with this and assist you further. We look forward to your response.
The app works great for us to connect our Amazon orders but mainly to have an app automatically send the tracking information back to Amazon. Had one issue with returns getting restocked automatically, but Harvey hopped on it right away and helped out!
Thanks for the wonderful review and sharing your insights on the app! Your support helps our business a lot.
Great App and amazin customer support! Immediate reply and willingness to help and resolve any issues or problems you may have. I currently have Basic plan with Amazon Europe conencted to my Shopify Store. Everythnig works flawlessly and my orders are pulled from Amazon Europe stores (Netherlands, Sweden, Poland and Belgium) at the moment. Harvey from Support Team was EXCELLENT! responded to me at 3:30am (I had to stay up and work late to get all my work done). No company out there would do that for you- at least I never had such luck. I explained my issue that I wanted to connect Amazon Ireland store and Haarvey took care of that right away over Chat!!! I rarelyu leave reviews but these guys deserve it and so much more. If there was a way to leave 10 stars, I would. Thank you Common Services (CS Amazon Product Sync)- have not had such an amazing experience in a long time! Bes regards, Jon, World By Shotglass
We're so delighted to hear about your experience on the app. We appreciate you sharing this and your support on the app.
This app sent a cancelled order to Amazon for fulfillment after I downloaded the trial. The app never worked to set Shopify products fulfilling at Amazon with a new location or stock quantities. Customer service was very slow to respond and not helpful.
We're sorry for the trouble you've experienced! We've emailed you to follow up and assist you further. Thanks so much for your feedback – it helps us continuously improve the app and our service.
I've tried many different apps to sync my Shopify products with Amazon and this by far is my favorite. It's easy to understand, provides a lot of customizations I can set up by using their rules feature along with frequent real time inventory updates pushed to Amazon. The only improvement I would caution about is Order syncing. At times, I have to manually push them through to Shopify when I receive an order notification from Amazon that's not showing up in Shopify. Once I click the sync button in the app, it comes through fine. I can live with that because the trade off is a very smooth and stress-free experience. Thanks
We're very sorry to hear your experience declined so drastically. We acknowledge the issues and the lack of follow-up. Thank you for sharing this with us. We reached out through email to continue.
