CedCommerce Amazon Channel

We've been using CedCommerce to connect our store with Amazon, and the experience has been very good. The support team is responsive and helpful – they've assisted us with every issue we've come across, always with patience and clear guidance.

As a small business, it's great to have a partner that takes the time to help when things get a bit complicated. We can definitely recommend CedCommerce to other small sellers looking for a reliable integration tool.

Der Support ist super nur werden die Chats sehr schnell geschlossen und vorherige Chats werden zwar per Mail geschickt aber verschwinden aus dem Chat Verlauf was sehr nervig ist.

I'm saying this with regret, but this has been a huge disappointment.
I've been trying for two weeks, but the app keeps throwing errors — despite providing all required information correctly. Both the SKU and barcode are valid, and the system even says the product was uploaded, yet due to the error, it never appears on Amazon.

However, when I enter the exact same product manually on Amazon, it works in two minutes without any issues.

Unfortunately, your customer service is even worse than the app itself. They don’t provide real support, only superficial replies, and always blame Amazon without offering actual solutions.

Among all the Shopify apps I've used, this one has by far the weakest customer service.
As things stand, I’m not satisfied with the app at all and will be uploading my products directly to Amazon from now on.

Amazing app! The customer support is top-notch. I had an issue I couldn’t resolve, so I reached out via chat. The support was incredibly knowledgeable, explained everything that needed to be fixed, and even provided professional advice on the best categories to choose. Highly recommend giving this app a try!

Die amazon integration schläft permanent fehl. Es wirft error ohne Ende und der Support ist alles andere als eine Hilfe. Leider haben sie es nicht in drei Wochen geschafft das fehlende Attribut zu implementieren. Irgendwann hat der Support angefangen mich und meine Anfragen zu ignorieren. Sehr schade!

Wir sind mittlerweile sehr zufrieden mit dem Anbieter.

Zu Beginn gab es bei der Anbindung und beim Listing unserer Produkte auf Amazon einige Herausforderungen und technische Probleme. Inzwischen wurden diese jedoch gelöst und die Zusammenarbeit funktioniert sehr gut.

Wir konnten unseren Amazon-Vertrieb erfolgreich aufbauen und nutzen die Schnittstelle mittlerweile ohne größere Probleme. Auch bei Rückfragen bekommen wir Unterstützung und können unsere Produkte zuverlässig über den neuen Vertriebskanal anbieten.

Insgesamt sind wir mit der Entwicklung und der aktuellen Zusammenarbeit sehr zufrieden und können den Anbieter weiterempfehlen.

New information:
After getting contact with the support again, our issure is resolved. Thank you for your help. Now I am able to give 5 Stars.

Review from September:
We have massive problems with the handling time the tool is communicating to amazon.
Every time I try to reach the support, I get a new person who is not knowing about the issue. The problem is still there since weeks!
No end in sight!
Basic functions seems to work propperly but if you are a professional seller with different handling time for individual products for example, this took might not the right choice for you.

very good app, specially they have great support team

Raju Sah has been incredibly patient while helping us upload and link products on Amazon CED. Would recommend their service any time. 5* service

The team at CedCommerce has been incredibly helpful during the migration of our sizeable amazon catalog into their extension. They are very receptive to improvement requests and willing to discuss custom programming to accomplish the specific needs of our store.