Reviews (34)

Overall rating
4
Counts per rating level
  • 82% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 12% of ratings are 1 stars
Edited September 23, 2024

La meilleur app chat, équipe bien plus réactive que d'autres logiciels. Nous les utilisons depuis le lancement.

Panda Tea
France
Over 7 years using the app
Crisp replied March 28, 2023

Hey there,

Thank you for taking the time to leave a good review, happy to see our customer service app has helped you to scale your conversion rates and customer experience.

Being a Crisp user for 6 years, your review means a lot to us :)

Regards,

Edited March 11, 2025

Une application efficace et une équipe à l’écoute ! Grâce à Crisp, nous avons pu structurer et automatiser notre service client tout en maintenant un accompagnement personnalisé et une réelle proximité avec nos clients.

La plateforme offre une interface intuitive et performante, avec de nombreux outils pour améliorer notre service après-vente : gestion centralisée des conversations, chat en direct, base de connaissances, automatisation des réponses et suivi des performances en temps réel. Un véritable atout pour offrir un service réactif et de qualité.

DIJO
France
About 2 years using the app
Crisp replied March 16, 2023

Hey there,

Thank you very much for your kind review, we strive to make customer service human so being close to our customers means a lot to us 🙏🏼

May 13, 2025

Crisp is the Backbone of Our Lean, Mean Tech Stack
Reviewed by: Ian (Founder, WALL ART by Sonia)

As a brand-new startup with limited manpower and a relentless vision, we needed tools that could punch above their weight. Crisp has been a standout from day one. It integrated seamlessly with our Shopify store and fits beautifully into the lean tech stack we assembled—alongside Klaviyo, Rapid Reviews, and more.

The unified inbox, mobile alerts, and clean interface have made staying in touch with our customers not only easy—but personal. In an e-commerce world flooded with automation, Crisp helps us feel human. It gives us the power to support our visitors quickly, warmly, and with a personal touch—no matter where we are.

If you're building something special with limited hands on deck, don’t overlook Crisp. It’s not just a chat tool—it’s part of how we build trust, convert better, and show up for our storyholders (aka, customers) every day.

WALL ART by Sonia
Canada
3 days using the app
March 11, 2025

It's a great all-in-one communication tool. Perfect to allow sales and support worlwide.

Movement Assessment Technologies
Australia
About 2 years using the app
April 3, 2025

ravi de la solution qui est synchronisée avec notre notre Aircall, et Klavyo...

Rutile
France
About 1 year using the app
March 19, 2025

Je recommande à fond Crisp : super facile à installer, génial à utiliser pour le traitement du chat et des tickets clients. Le service client est super réactif (et sympa !).

Jho
France
4 months using the app
Crisp replied April 22, 2025

Thank you dear customers! We're glad to see you're leveraging as much as possible our customer support platform for online merchants.

March 12, 2025

Super app! heeft heel addons om extra functionaliteiten te installeren en zelf een live vertaling voor als je buitenlandse klanten krijgt! Echt super. En voor een hele schappelijke prijs ;)

Betonstunter
Netherlands
3 months using the app
March 11, 2025

Super plateforme de ticketing qui une fois mise en place permet de ne rater aucune demande client sur tous les canaux.

Lagoped
France
12 months using the app
Crisp replied April 22, 2025

Hey! Many thanks for your amazing review 🙏🏼 We're glad to see our AI-Powered multichannel inbox suits your needs and helps you not to miss any inbound message.

March 11, 2025

Very professional and complete helpdesk Chat app.
New features and updates keep rolling out on a regular basis.
Keep up the good work guys!

Pieter-Willem
Founder Stoked

Stoked Boardshop
Belgium
Over 3 years using the app
Crisp replied April 22, 2025

We're really glad to see our AI-powered helpdesk helps you with your customer support!

February 17, 2025

Crisp est une solution efficace et intuitive pour la gestion du service client. Le chat en direct, les automatisations et l’IA facilitent la relation client au quotidien. Simple, fluide et performant !

Plante Île-de-France
France
7 months using the app
Crisp replied March 13, 2025

Merci pour votre retour au sujet de notre solution de gestion du service client. Ravi de voir que vous notre plateforme vous facilite la vie dans votre travail de tous les jours !